差评回复,亚马逊差评要怎么处理？亚马逊差评回复邮件模板分享

亚马逊差评要怎么处理？亚马逊差评回应邮件模版共享具体内容

亚马逊差评要怎么处理？亚马逊差评回应邮件模版共享文章正文

说确实的，做亚马逊难以防止遇到一些蛮横无理的顾客，因此你务必从平时就逐渐积累你的五星好评，把间断性的差评危害稀释液掉。与此同时把一星差评给洗出来Listing最下边，不必让负评表明在亚马逊点评的最上边。

一、清除差评

1、邮件文章标题尽可能立即

2、邮件中心思想介绍一目了然，顾客接到邮件时一目了然

3、邮件內容分成：道歉-纠正心态/对策-感激顾客提议

下列为参照模板

邮件文章标题：

Regarding your AMAZON.COM order feedback with 店铺名字

邮件內容：

Dear Customer,

You recently left us a negative feedback regarding your order placed with 店铺名字on AMAZON.COM. We are sorry about the inconvenience.

Please kindly provide us with the SKU number under the bar code label >

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

店铺名称 Customer Service Team

二、清除消极点评

1、邮件文章标题尽可能立即

2、邮件中心思想介绍一目了然，顾客接到邮件时一目了然

3、关键表述感激，感谢另一方写Review，让对方认知自身的提议是被关注的

4、千万别在邮件里边提及删评返利、删评退钱等

下列为参照模板

邮件文章标题：

Regarding your Amazon Product Review

邮件內容：

Dear Customer,

Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.

Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.

Please let us know how we may assist you to resolve the issue you have experienced.

Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.

Sincerely yours

店铺名字 Customer Service Team

三、改动或删掉Reviews实例教程

在上面删除负面评价的邮件里边，可以另附操作步骤

1.Your Account > Your Orders

2.在Personalization 顾客可挑选要对 商品评论（Product Reviews）或是商家评分 （Seller Feedback）来做改动。

一定要注意：Product Reviews 随时随地可以编写，因而要对顾客好一点，以防她们回家改为差评！

3.挑选要做改动的评价，看顾客决策是要改动或是清除。

4.这里提议，可以婉转的让商家清除评价，终究改评价是一个反复的全过程

送上一封详细的邮件，仅作参考

（来源于：小易说跨境电子商务）

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