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运营实操,亚马逊差评要怎么处理？亚马逊差评回复邮件模板分享
如何处理亚马逊的差评？亚马逊差评回复邮件模板分享核心内容
如何处理亚马逊的差评？亚马逊差评回复邮件模板分享文本
说实话，亚马逊很难避免遇到一些不讲理的买家，所以你必须从平时开始积累你的好评，稀释偶尔的坏评论。同时，洗掉一星的坏评论Listing下面，不要让亚马逊评不要让负面评论显示。
一、移除差评
1.邮件标题尽量直接
2.邮件主题简介清楚，买家收到邮件一目了然
3.邮件内容分为:道歉-纠正态度/措施-感谢买家的建议
以下是参考模板
邮件标题：
Regarding your AMAZON.COM order feedback with 店名
邮件内容：
Dear Customer,
You recently left us a negative feedback regarding your order placed with 店铺名称on AMAZON.COM. We are sorry about the inconvenience.
Please kindly provide us with the SKU number under the bar code label >
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店名 Customer Service Team
二、消除负面评价1.邮件标题尽量直接
2.邮件主题简介清楚，买家收到邮件一目了然
3.关注感谢，感谢对方写作Review，让对方觉得自己的建议被重视
4.不要在邮件中提到删评返现、删评退款等
以下是参考模板
邮件标题：
Regarding your Amazon Product Review
邮件内容：
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear the product you received is defective and would like to know if we can send you a free replacement or assist you with a refund.
Customer reviews is important to us and we value your response. All responses will be used to further improve the quality of our service and products.
Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Sincerely yours
店名 Customer Service Team
3.修改或删除Reviews教程在上面删除负面评论的邮件里面，可以附上操作流程
1.Your Account > Your Orders
2.在Personalization 买家可以选择评论 商品（Product Reviews）或者卖家评级 （Seller Feedback）来做修改。
请注意：Product Reviews 可以随时编辑，所以对买家要好一点，以免回来变成差评！
3.选择修改评论，看看买方决定是修改还是删除。
4.这里建议卖家可以委婉地删除评论。毕竟，改变评论是一个重复的过程
发送一封完整的邮件，仅供参考
(来源:小易说跨境电商)
以上内容属于作者个人观点，不代表跨境网的立场！如有侵权，请联系我们。
