猪交人eeXXX,敦煌网卖家如何请求买家清关？敦煌网买卖双方英文沟通话术20招

敦煌网卖家怎样要求买家海关清关？敦煌网交易双方英语沟通话术20招具体内容

敦煌网卖家怎样要求买家海关清关？敦煌网交易双方英语沟通话术20招文章正文

敦煌网卖家在开展订单信息市场销售的历程中，总是会与买家或多或少产生一些纠纷案件。文中将按照订单信息付款后、发货前、发货后及其买家明确提出纠纷案件等环节，给予一些常用的英文沟通的技巧。

一． 付款环节

1. A. 买家未付款催件方法

Dear Valued Customer,

Good day. We appreciated your purchase xxx(实际的商品) for this order. We have these items in stock. However, we noticed you that haven't paid yet. This is a friendly reminder to you to complete the payment. The earlier you pay, the sooner you will get the item. If you have any problems to make the payment, please let us know. We can help you to resolve the payment problems. If you do not need it, just let it be and it will be closed after it’s expired.

Looking forward to hearing from you soon.

Best Regards,

Seller ID

B. 账款已经审批环节

Dear Valued Customer,

Thank you for your order. Your payment is currently in processing and the order will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issue, please feel free to contact us.

Thank you!

Best Regards,

Seller ID

二. 订单信息付清款后，发货前

2. 买家下完单，可是断货缺货，可强烈推荐别的设备或是同意退款，了解买家建议

Dear Valued Customer,

Thank you for your order. The item(s) you ordered is currently out of stock. It will be available on (具体时间). We would like to confirm how you would like to proceed with your order:

1. Wait for the item(s), we will give you $** as compensation

2. Select any other item(s) of equal value to your order

3. Request a refund.

Please let us know which you prefer. Whatever you choose, I will respect your choice.

Looking forward to hearing from you soon.

Thank you!

Best Regards,

Seller ID

3. 买家挑选的是DHL发货，可是卖家只有用E-邮宝或是小包包发货，了解买家是不是想要接纳

Dear Valued Customer,

Thank you for your order. I am so sorry that we cannot ship your item(s)via DHL（四大快递公司) as you requested because（实际缘故）. Can we ship your item(s) via E-packet （或是其它的货运物流方法）? Although it will take 10-15 business days, it’s a stable shipping method to ensure you can receive it. If you agree with that, we can refund you $** for difference of postage. Please let me know your choice.

We look forward to hearing from you soon.

Thank you!

Best Regards,

Seller ID

三. 发货后

4. 卖家发货了，告之买家发货方法和查看网站地址

Dear Valued Customer,

Regarding your order number: xxx, we have shipped your item(s) via (DHL, EMS, E-packet) and the tracking number is xxx. Please check the tracking information here: www.xxxxx.com for updates.

Please note, it will take 2-5 days until the tracking information can be viewed online. If you have any further questions, please feel free to contact us.

Thank you!

Best Regards,

Seller ID

5. 货品被货运物流公司遗失，了解买家是不是允许再次发货

Dear Valued Customer,

Good day. I am very sad the items I shipped to you on XXXX(发货日期) has been lost by the shipping carrier.(Enclosed the relevant documents for your reference)

At this point, we would like to offer you two solutions:

1. Resend you the items

2. Issue full refund to you

Please let me know which you prefer. We are sorry for any inconvenience this may have caused

Looking forward to hearing from you soon.

Best Regards,

Seller ID

6. 货品一切正常在途，请买家等候

Dear Valued Customer,

Regarding your order number: xxx, we have sent out your item(s) via (DHL, EMS, E-packet), and the tracking number is xxx. Please check the tracking information here: www.xxxxx.com. Your package is on route and will be delivered before XXXX(服务承诺运达時间). Please be patient. Any questions, feel free to let me know, I am here to help you.

Best Regards,

Seller ID

7. 货品抵达买家中国海关，请买家去海关清关（确定买家必须交进口关税的状况）

Dear Valued Customer,

Your order number: xxx, has arrived and is being held by customs, and you will need to clear your item(s) with customs. Please note you might have to pay VAT (value added tax)

If you need any documents or certification, please feel free to contact us directly and we will be glad to assist you.

Thank you!

Best Regards,

Seller ID

8. 货品投妥，妥投的详细地址和查收人一致,可是买家意见反馈沒有得到货，请买家再度核查

Dear Valued Customer,

Your package of order number: xxx was delivered to the address you provided, here is the shipping label(另附发货汇款凭证给买家).

If you have not yet received your package, please check with your local post office, or any family member or neighbor who might have signed it. If nowhere to find the package, please contact the shipping carrier to get the Claim No and provide it with me, thus I can check with my shipping carrier to get an outcome.

Any questions, please feel free to let me know.

Best Regards,

Seller ID

9. 官方网站查询买家已查收包囊，提示买家淘宝确认收货并留五星好评

Dear Valued customer,

We have tracked your order (order No: xxx), and it was delivered to the shipping address you provided. Please make sure you have received your item(s) in perfect condition, and then complete this order. If you are satisfied with your purchase and our service, we will be grateful if you can leave us a positive feedback.

If you have any questions, please feel free to contact us.

Thank you!

Best Regards,

Seller ID

四. 买家打开纠纷（包含一般纠纷和平台纠纷）

10. 买家投诉货品与叙述不符合，询问实际缘故和请买家给予直接证据

Dear Valued Customer,

We have received your dispute message that XXXX（买家所意见反馈的主要问题）. Could you please send us clear photos and/or the link of video，so that I can resolve it as soon as possible.

If you don’t know how to upload the evidence, please feel free to contact with us.

Thank you for your time!

Best Regards,

Seller ID

11. 买家投诉一部分接到货品，询问实际接到的总数，考虑到补领

Dear Valued Customer,

We have received your dispute message that you claim you only received partial. About this order, it includes:

***pcs ***;

***pcs ***;

Please let us know how many of each item you have received. So we can confirm again with our shipping agent and factory.

Once it was confirmed, we’ll arrange reshipment or partial refund for you.

Thank you for your time!

Best Regards,

Seller ID

12. 买家投诉电子器件产品作用没法一切正常应用

Dear Valued Customer,

We have received your dispute message that your XXXX（实际商品）cannot work properly. Please provide a video to show us the problem. For the video, please make sure:

1) Test the charger (or battery) with another device to show it works well;

2) connect the charger (or battery) to the product and charge it for about a few minutes;

3) Press the power button to show us if it would turn on.

Once we check your video, we can find the problems and offer solutions to you.

Thanks so much for your cooperation.

Best Regards,

Seller ID

13. 买家投诉产品有污垢或是划痕

Dear Valued Customer,

We have received your dispute message that your XXXX（实际商品）were damaged/scratched/stained during arrival. In order to help you solve this soon, please show me pictures as follow:

1) Pictures of the inner package and the close up pictures of the defective area, which can show the problem.

2) The picture(s) of the outer package if it is damaged or unsealed when it's delivered. Alternatively, you can also provide official damage report from the post office.

Once it was confirmed, we can find the problems and offer solutions to you.

Thanks so much for your cooperation.

Best Regards,

Seller ID

14. 彼此达成一致，纠纷依然打开并更新到平台，正确引导买家关掉纠纷。

Dear Valued Customer,

As our agreement, we will (解决方法) and you agree to close this dispute. If you don’t know how to close dispute, you could contact on line customer service.

We look forward to hearing from you soon.

Thank you

Best Regards,

Seller ID

15. 纠纷更新到平台，等候平台纠纷运营专员裁定期内，仍争得跟买家沟通交流

Dear Valued Customer,

Regarding your order (no: XXXXX), we aware that you have escalated the case to DHgate. Please let us know if you agree with (解决方法). We would be grateful if you could give us a chance to help you resolve this matter personally.

We look forward to hearing from you soon.

Thank you!

Best Regards,

Seller ID

16. 假如买家接到的货的确货不对版或是产品质量问题，也保证了直接证据给您，询问买家的计划方案

Dear Valued Customer,

Thank you for the evidence you have provided. We would like to offer you some options as below that will help resolve this case as soon as possible.

(a) You can keep the items and we will be happy to offer you a partial refund XXUSD(实际额度可视性实际的状况).

(b) You can return all the items to us, and we can then provide you with a replacement of your items or a full refund.

Please let us know which option you would prefer.

Thank you!

Best Regards,

Seller ID

17. 开纠纷前，假如买家接纳了一部分退款，保存货品的建议，告之会允许一部分退款或是找人工客服帮助

Dear Valued Customer,

Thank you for your response, you have accept the partial refund $xx, please go to “my DHgate” and click “refund and refund” then select the solution: “Seller partial refund $xx, buyer no need to return”.

Once we clicked that option the system will automatically provide you with a refund. If you do experience any issues with this process, please contact us.

Thank you!

Best Regards,

Seller ID

18. 假如买家便是不喜欢收到的货（本身缘故），坚持不懈就需要退货，允许退货，可告知买家风险

Dear Valued Customer,

We are sorry to hear that you have opened a dispute regarding the item(s) you have received. If you insist return & refund, you can return the item(s) to us. Once we received the item(s) well, we will provide you full refund.

Please note that you will have to pay the shipping fee for returning the item(s).

Below is our return shipping address:

(详细英文退货详细地址：包含收货人名字，电話，邮政编码，买家必须选取的货运物流方法和审报价钱等)

Contact name:

Shipping address:

Zip Code:

Tel: (required)

Kind reminder:

1. Returned goods must remain intact and in perfect condition

2. Remember to mark "Order No." and “Returned Goods" on the parcel.

3. Please let me know the shipment tracking number once you have shipped the package.

Thank you!

Best Regards,

Seller ID

19. 允许买家退货，了解买家退货进展

Dear Valued Customer,

We have not yet received the item(s) you have sent back to us. Could you send the shipping label to us, or provide us with the shipment tracking number and the shipping carrier’s website, so that we can track the returned goods.

We look forward to hearing from you soon.

Thank you!

Best Regards,

Seller ID

20. 收到买家的退货，同意退款给买家，期待到时候可以再协作

Dear Valued Customer,

We have received your item(s) and have informed DHgate to apply the refund for you. We apologize for any inconvenience this may have caused. Welcome to our store again and we will give you some discount in your new order.

Best Regards,

Seller ID（来源于：敦煌网）

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