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我不小心标错商品价格,让买家取消订单,却被开az

2022-03-16 18:33:24 跨境问答

我不小心标错商品价格,让买家取消订单,却被开az问题说明

脑抽把价格标错了,本来应该是$125,标成$25,立马就有人下单==。我跟买家道歉,说这是我的错,我愿意全额退款,希望他能取消订单。他拒绝,还开az,说Item not received,我一点都不想发货,如果我去取消,然后给他退款,那我还是会输掉az的吧?

我不小心标错商品价格,让买家取消订单,却被开az

最佳答案

听听看最佳答案音频

最佳答案音频文字版

买家已经开了AZ了,已经影响了帐号表现

全部答案

我要成为大卖用户
[最满意回答]
 买家已经开了AZ了,已经影响了帐号表现 


薄荷蓝m用户
[最满意回答]
如果你去退款,那AZ会自动关闭,亚马逊会判买家赢,所以在事情变严重前取消订单,以后不要犯这种错误


天气、转凉用户
[最满意回答]
下次你直接取消,再跟对方道歉(而不是让对方取消)。把订单标为”unshipped”,这样客户没被收费,交易失败,不能开Az
你取消订单后,回复az:
This claim has been opened on an order that has not been confirmed as shipped. The order has been cancelled, and the customer was never charged, there is nothing to refund or receive. So the case is unfounded and needs to be closed.


卡吥奇诺用户
[最满意回答]
取消订单,理由选Pricing Error,然后回复A-Z:
1.Customer's order was cancelled prior to shipment, due to a pricing error.
2.As a result of order cancellation, customer will not receive delivery of merchandise.
3.Customer was never charged for the order so there is no refund due.
Please deny this claim.
买家开不是说没收到商品吗?那你就加上一点,因为订单在发货前被取消,所以买家不会被收费,当然也不会收到商品