亚马逊客户想拿回全部退款，不愿意退还商品，还威胁要写negative feedback！
亚马逊客户想拿回全部退款，不愿意退还商品，还威胁要写negative feedback！问题说明
他发的邮件：“I am highly disappointed that your item was sent to me not only not working at all but completely used. you should be embarrassed to send a product like that to any customer much less a new customer whom you could have got repeat business from, but that will never happen now. I will wait 1 day for you to remedy your bad business with a full refund before I will leave a very bad seller feedback and only a positive one if you give me a refund without me having to take time and money out of my busy schedule to send your defective product back. Thank you.”我确定产品是全新、未拆过的。他还说只有当他不用把东西退给我，我又有退钱时，他才会给好评。EXCUSE ME?
最佳答案
听听看最佳答案音频
最佳答案音频文字版
“Dear Customer,Thank you for getting in touch with us about your order XXX. I understand that you would like to return the item as defective. Please consider this as your return authorization. I have attached a prepaid return label for your convenience.Once the item is returned to us, it will be inspected and an appropriate refund will be applied to you according to Amazon policy.I understand that this might be inconvenient for you, however, rest assured that the item that was sent was brand new and factory sealed.If you would still like to return the item, please use the attached prepaid return label for your convenience.Please note that Amazon policy states the item must be returned within 30 days of delivery. Thank you for getting in contact with us.Seller”要是你想拿回商品，给他prepaid return label，让他快点退货，以免拖延时间。他再威胁你，就点”no reply needed”、你先发制人，把威胁短信给亚马逊看，这样差评会被删如果开az，就回复case，说你提供了prepaid return label，等收到货后，会“依照政策”处理
全部答案
- [最满意回答]
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“Dear Customer,
Thank you for getting in touch with us about your order XXX.
I understand that you would like to return the item as defective. Please consider this as your return authorization. I have attached a prepaid return label for your convenience.
Once the item is returned to us, it will be inspected and an appropriate refund will be applied to you according to Amazon policy.
I understand that this might be inconvenient for you, however, rest assured that the item that was sent was brand new and factory sealed.
If you would still like to return the item, please use the attached prepaid return label for your convenience.
Please note that Amazon policy states the item must be returned within 30 days of delivery.
Thank you for getting in contact with us.
Seller”
要是你想拿回商品，给他prepaid return label，让他快点退货，以免拖延时间。他再威胁你，就点”no reply needed”、
你先发制人，把威胁短信给亚马逊看，这样差评会被删
如果开az，就回复case，说你提供了prepaid return label，等收到货后，会“依照政策”处理
- [最满意回答]
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这不是”feedback extortion”么？威胁说不退钱就给差评，已经违反了政策，快去开case，做好书面记录
- [最满意回答]
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