eBay买家未收到货物投诉，我该怎么向eBay申诉，申诉模板怎么写？

如果买家投诉，eBay纠纷平台介入处理，你需要提交证明：运单查询记录，包裹号，沟通记录

Dear friend,

Sorry that buyer haven’t receive the package.

Ist, we sent the package on time, maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the internet, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

3rd, after buyer apply the dispute, we communicate immediately, it’s on the way, please wait patient.

(Attachment 3: communicate record)

Thanks for your word and judge.

向eBay提交：运单查询记录，包裹图用于证明

Dear friend,

Sorry that buyer haven't receive the package.

1st, we sent the package on time,maybe china post air mail office have the tracking problem, just have the foremost record, but it’s load on the interest, just no update;

(Attachment 1: tracking record)

2nd, we sent the package by well pack with the right address;

(Attachment 2: package picture)

Thanks for your work and judge.

你还可以直接发邮件跟纠纷买家沟通，补发并赠送额外礼物

Dear friend,

Thanks for your order, we feel very sorry that we made mistake for your parcel, your tracking number is xxxxxx, it already arrive xx think you will receive soon, the parcel only have one bag, we missed one bag for you, today we till send you another parcel and a gift for our mistake, and sorry for let you wait again, hope can get your understanding and support, thank you.