亚马逊要求 Create a Return Mailing Label for the Order
亚马逊要求 Create a Return Mailing Label for the Order问题说明
客人想退货，亚马逊要求 Create a Return Mailing Label for the Order， 我要怎么操作？
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最近很多美国亚马逊卖家收到邮件要求提供美国退货地址，或提供Return Label给买家，两个必须选择一个。于是很多人开始想办法弄美国地址。有人也去咨询了亚马逊卖家客服，得客服回答如下：Amazon美国站的客服答复：Greetings from Amazon Seller SupportI understand that you have received an email form Amazon regarding the shipping labels and address.In order to create a consistent return experience, we require all sellers either to：1) provide a local address in their Elected Country for returns, or提供一个美国地址用来收退货。2) pay for return shipping on all returns.或提供运费标签(把标签PDF文件发到亚马逊给买家，买家打印贴到产品上就可以通过美国邮政USPS或UPS之类的发回给你。Please be informed that Amazon accepts only US addresses as return address.只接受美国地址。In this case, I suggest you to give a false address,我建议你给一个假地址 authorize the return and then sent an email regarding the return address via buyer messaging services.然后点击同意退货，再到站内信箱里面发一个真的(中国)退货地址给买家，等收到货后再退款给买家----这个方法不错，不过有可能被买家利用来投诉或给差评。或再到站内信箱里面发一个邮件说不用退货，货自己收这，款会直接退给你。Or, regarding the prepaid shipping label, you can very well issue a refund for the shipping charges after receiving the return. But you have to mention this condition in the shipping policies.或提供已经符好费用的shipping label给买家，然后卖家收到退货后再退款，但是记得要把这个政策写到 货运政策那一块。To add or edit your customer service policy:添加方法如下：1. Log in to your seller account.2. On the Settings tab, select "Store Settings.3. In the Info & Policies section, click "Edit" to add or update your customer service policy.For more information see our Help pages:www.amazon.com/gp/help/custome ... 61260! [: E. m0 G- ^9 c6 y' D% KKeep in mind that all seller policies must meet the guidelines established by Amazon.com. For more information about Returns, Refunds and Cancellations, see this Help page:www.amazon.com/gp/help/custome ... 61246In this you can very well include the label statement so that your listings will not be suspended.I hope this information helps and if there are any further issues, please do not hesitate to contact us.We love our sellers! Let us know how we did.
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最近很多美国亚马逊卖家收到邮件要求提供美国退货地址，或提供Return Label给买家，两个必须选择一个。于是很多人开始想办法弄美国地址。
有人也去咨询了亚马逊卖家客服，得客服回答如下：
Amazon美国站的客服答复：
Greetings from Amazon Seller Support
I understand that you have received an email form Amazon regarding the shipping labels and address.
In order to create a consistent return experience, we require all sellers either to：
1) provide a local address in their Elected Country for returns, or提供一个美国地址用来收退货。
2) pay for return shipping on all returns.或提供运费标签(把标签PDF文件发到亚马逊给买家，买家打印贴到产品上就可以通过美国邮政USPS或UPS之类的发回给你。
Please be informed that Amazon accepts only US addresses as return address.只接受美国地址。
In this case, I suggest you to give a false address,我建议你给一个假地址 authorize the return and then sent an email regarding the return address via buyer messaging services.然后点击同意退货，再到站内信箱里面发一个真的(中国)退货地址给买家，等收到货后再退款给买家----这个方法不错，不过有可能被买家利用来投诉或给差评。或再到站内信箱里面发一个邮件说不用退货，货自己收这，款会直接退给你。
Or, regarding the prepaid shipping label, you can very well issue a refund for the shipping charges after receiving the return. But you have to mention this condition in the shipping policies.或提供已经符好费用的shipping label给买家，然后卖家收到退货后再退款，但是记得要把这个政策写到 货运政策那一块。
To add or edit your customer service policy:添加方法如下：
1. Log in to your seller account.
2. On the Settings tab, select "Store Settings.
3. In the Info & Policies section, click "Edit" to add or update your customer service policy.
For more information see our Help pages:
www.amazon.com/gp/help/custome ... 61260! [: E. m0 G- ^9 c6 y' D% K
Keep in mind that all seller policies must meet the guidelines established by Amazon.com. For more information about Returns, Refunds and Cancellations, see this Help page:
www.amazon.com/gp/help/custome ... 61246
In this you can very well include the label statement so that your listings will not be suspended.
I hope this information helps and if there are any further issues, please do not hesitate to contact us.
We love our sellers! Let us know how we did.
