tracking显示“已投递”，但好几个买家反映没收到快递？
tracking显示“已投递”，但好几个买家反映没收到快递？问题说明
这段时间不知道怎么了，有好几个买家都是没收到快递，但是tracking都显示“已投递”。类似这种情况要怎么处理啊？
最佳答案
听听看最佳答案音频
最佳答案音频文字版
我是碰到过3次买家开INR claim，也是显示已投递。然后我给买家发邮件：Hello,Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as "delivered" by a carrier and reported "not received" by the buyer. For information on how to proceed, please go to (paste this URL into your browser):https://www.amazon.com/gp/help ... 3D1-2The direct link to contacting support is: https://www.amazon.com/gp/help ... t-us/We hope Amazon resolves this quickly for you, our customer.Regards,Seller第一个网址是引导买家碰到这种情况时要怎么做。比如快递有可能是家人签收的，或者被放在门口，但是他没发现。让他再去确认一下。如果还没解决，就让买家向客服反映。
全部答案
恋空用户
- [最满意回答]
-
我是碰到过3次买家开INR claim，也是显示已投递。然后我给买家发邮件：
Hello,
Beginning May 1, 2016, Amazon Customer Service advised us that they will handle all claims regarding orders marked as "delivered" by a carrier and reported "not received" by the buyer.
For information on how to proceed, please go to (paste this URL into your browser):
https://www.amazon.com/gp/help ... 3D1-2
The direct link to contacting support is:
https://www.amazon.com/gp/help ... t-us/
We hope Amazon resolves this quickly for you, our customer.
Regards,
Seller
第一个网址是引导买家碰到这种情况时要怎么做。比如快递有可能是家人签收的，或者被放在门口，但是他没发现。让他再去确认一下。如果还没解决，就让买家向客服反映。
