亚马逊云是什么,分什么类型,亚马逊卖家自配送 Prime 退款赔偿政策

亚马逊云是什么,分哪些种类,亚马逊商家自派送 Prime 退款赔偿现行政策引言

亚马逊云是什么？分哪些种类？：亚马逊AWS(Amazon Web Services(AWS))是亚马逊给予的技术专业云技术服务项目，于2006年公布，以Web服务的方法向企业给予IT基础设施建设服务项目，通常称作云计算技术。其关键优势之一是可以依据市场拓展，来扩展的较低变为原本取代初期资产基础设施建设花费。亚马逊商家自派送 Prime 退款赔偿现行政策商家自派送 Prime 退款赔偿现行政策商家自派送 Prime 赔偿现行政策亚马逊将给予并追究其全部售后服务顾客服务，包含与 Prime 产品有关的买家退货、退款和调节。您允许亚马逊将与 Prime 产品有关的

亚马逊云是什么？分哪些种类？

亚马逊AWS(Amazon Web Services(AWS))是亚马逊给予的专业云计算技术，于2006年公布，以Web服务的方法向企业给予IT基础设施建设服务项目，通常称作云计算技术。其关键优势之一是可以依据市场拓展，来扩展的较成本低变为原本取代初期资产基础设施建设花费。

亚马逊信息服务所供应的服务项目包含：亚马逊延展性测算网云(Amazon EC2)、亚马逊简易储存服务项目(Amazon S3)、亚马逊简易数据库查询(Amazon Simple DB)、亚马逊简易存储服务项目(Amazon Simple Queue Service)以及Amazon Cloud Front等。

AWS(亚马逊云)分哪些种类?

测算类：

EC2

Elastic IP Addresses

Elastic Map Reduce

AS

ELB(Elastic Load Balancing)

互联网类：

R53

VPC(Virtual Private Cloud)

存储类：

S3(Simple Storage Service)

EBS(Elastic Block Store)

业务系统类：

SQS(Simple Queue Service)

SNS(Simple Notification Service)

SDB(Amazon Simple DB)

RDS(Relational Database Service)

支付类：

FPS(Flexible Payments Service)

ADP(Amazon Dev Pay)

AWS(亚马逊云)

AWS(亚马逊云)在云服务器里边是较好的，存储和数据库服务这一些层面，不论是从专业性或是稳定性上边都有优势，资质证书老，服务周到,作用又多,而且文本文件详尽，此外，AWS的运营工作经验和用户反馈也全是最好是的，现如今也可用汉语电子邮箱服务项目，有效的沟通的难点还可以解决。可是AWS(亚马逊云)在互联网、CDN层面对比阿里云服务器要稍稍逊一些。重要的一点是亚马逊不但有传统式云，也是有GPU云(都被美国防部买断合同了)。

亚马逊商家自派送 Prime 退款赔偿现行政策

商家自派送 Prime 退款赔偿现行政策

商家自派送 Prime 赔偿现行政策

亚马逊将给予并追究其全部售后服务顾客服务，包含与 Prime 产品有关的买家退货、退款和调节。您允许亚马逊将与 Prime 产品有关的一切退货、退款或别的调节和特惠花费计入您的商家帐户。请参方案条文中的顾客服务一部分和商家自派送 Prime 的顾客服务，掌握其他信息。

留意：亚马逊保存在没有向商家给予一切事前通告的情形下追究其变更和/或修定 SAFE-T 现行政策条文的支配权，商家应承担查询这种变动，并掌握全部该类可用的变动。

通常，您承担为商家自派送 Prime 订单信息的退货产品派发退款。可是，在某种情形下，亚马逊很有可能会代您向买家派发退款。当亚马逊向买家派发退款，且您觉得自身不解决该花费担负经济发展上的损失时，您可以根据商家融入买卖确保 (SAFE-T) 明确提出索赔，以得到相对应赔偿。

相关商家自派送 Prime 赔偿的疑难问题

1.假如亚马逊意味着我解决退货，我能不能得到赔偿？

假如买家因下列一种缘故得到了亚马逊给予的退款且赔偿给买家的额度已从您的商家帐户中扣减，那麼您很有可能有资质得到赔偿。

留意：订单信息务必已全额的退款（很有可能会依据退款现行政策从退款中扣减退货派送花费或再次进库费）即可合乎 SAFE-T 索赔的标准。不符此规范的已提交索赔可能被全自动回绝。

下列是您很有可能有资质得到赔偿的情景。此目录中的情景并不确保您能得到赔偿，亚马逊将保存明确所派发赔偿额度（如果有）的全部支配权：

买家表明她们从没接到产品，可是我有直接证据证实这一点： 假如合乎下列标准，则您有资质得到赔偿：您根据“选购物流配送服务”选购了规定签字的物流配送服务，且跟踪信息内容表明已根据买家签字淘宝确认收货，但买家宣称她们未接到包囊，而且亚马逊已派发了退款。

留意：除非是退货缘故是买家的过失，不然因为被亚马逊特定为不能退回情况而未退货的订单信息不符明确提出赔偿的规定。

买家退还的已残损产品： 假如产品退还给您时处在不能售情况，且亚马逊明确您沒有过失，则您有资质得到赔偿。（请推送相对应的相片直接证据，将退货与所买产品关系起來）。

买家退还的产品并不是我推送的产品： 假如退还给您的产品存有重要差别且亚马逊明确您沒有过失，那麼您就会有资质得到赔偿。

我已经为买家拆换了产品，但亚马逊仍为买家退款： 假如买家要求退换而不是退款，且您已取得成功给予退换产品，但该订单信息仍被退款，则您就会有资质明确提出赔偿。（请给予退换订单信息的跟踪编号）。

在退货运送中途 承运人残损或遗失的订单信息： 在退货运送中途残损或遗失的订单信息不符亚马逊赔偿的标准。依据合同书，您是备案承运人，可向承运人明确提出索赔来填补损害。

留意：假如订单信息由 Amazon Shipping 派送，您应在这里立即向 Amazon Shipping 明确提出索赔。

买家在退货限期之后退还了产品： 假如亚马逊意味着买家退还的产品增加了退货有效期限，您就会有资质得到赔偿。

留意：亚马逊依据最多预估送到日期及其附加的 3 天产品盖邮戳時间来测算商家自派送订单信息的退货有效期限。

即使买家承担付款退货运输费，亚马逊仍向买家派发了退货派送标识的退款： 假如在“预付退货的退货缘故编码”协助网页页面中列有买家过失的退货缘故，则您有资质得到赔偿。

2.对于商家自派送 Prime 订单信息明确提出赔偿索赔是不是有其他限定？

赔偿存有下列限定：

仅有亚马逊意味着您向买家派发的退款才有资质得到赔偿。假如由您向买家派发了退款，则不符得到赔偿的标准。

您务必在帐户被缴纳退款花费后的 60 个日历日内递交赔偿索赔。

每一个订单号只有明确提出一次索赔。

单一订单信息的赔偿额度不能超过 $5,000。针对使用价值超出 $5,000 的产品，大家建议选购第三方商业保险。

本现行政策不适感用以亚马逊货运物流订单信息。客户程序亚马逊货运物流买家退货现行政策，掌握亚马逊货运物流赔偿现行政策。

本现行政策不适感用以银行信用卡不付索赔。客户程序大家的详细银行信用卡不付现行政策以掌握详细信息。

亚马逊商城系统买卖确保索赔的订单信息不符 SAFE-T 索赔的标准（您可以就亚马逊商城系统买卖确保索赔明确提出投诉）。

假如您因任何原因拒绝接收退货的国际包裹，则相对应订单信息不符赔偿的标准。

3.怎样明确提出赔偿 (SAFE-T) 索赔？

留意：假如亚马逊已向买家退款，且订单信息具备合理的退货邮递受权 (RMA)，请直到您接到产品或最少 15 天之后再明确提出索赔。您可以在商家服务平台的“管理方法退货”一部分中认证订单信息是不是具备合理的 RMA。

留意：假如您并不是申请注册帐户客户，则系统软件不容易解决您的索赔。假如您并不是申请注册帐户客户，请联络帐户管理人员，要求将您的电子邮箱地址加上到“申请注册客户”目录中。

在商家服务平台的【订单信息】菜单栏中，转至【管理方法 SAFE-T 索赔】。

点一下网页页面右上方的【明确提出新的 SAFE-T 索赔】。

键入退货所相对应的订单号，随后点一下【查验资质】。

假如您的订单信息符合规定，请执行下一步实际操作。如果不符合规定，望知悉您没法根据投诉来申请办理对于此订单号明确提出和审批索赔。

挑选最能叙述您的赔偿索赔问题的缘故。

请在索赔中详细描述您觉得亚马逊需向您给予赔偿的缘故。比如，亚马逊向您超量缴纳了退货标识的花费，或是退还产品的情况不能接纳。

假如可用，请另附全部必需的证明材料（比如，支持图片、国际包裹标识、跟踪编号、派送证实或您觉得审批索赔所必要的一切更多信息），随后点一下【递交 SAFE-T 索赔】。您将接到一封确定已接到您索赔申请办理的电子邮箱。

您将在明确提出索赔后的 7 个日历日内接到一封电子邮件，告之您索赔决策的有关事项。此电子邮箱将转发给在通告首选项中特定用以接受“退货和索赔通告”的电子邮箱地址。

留意：在实地调查中，亚马逊监察员很有可能会需要您给予更多信息。在这种事情下，您将接到一封来源于safe-t-review@amazon.com的电子邮箱。您应立即回应此电子邮箱，并给予亚马逊寻找的消息或表明。假如无法在 7 天内给予充足的信息内容，则有可能会造成您的索赔未果。

4.怎么查看索赔的情况？

要跟踪您的赔偿索赔的情况，请转到【订单信息】>【管理方法 SAFE-T 索赔】。

根据网页页面上的不一样菜单栏，您可以查询全部索赔，包含等候您回应的索赔、已处理的索赔和调研中的索赔。

您可以挑选左上方“索赔日期”边上的框来挑选日期范畴，进而检索特殊时段内的索赔。

您还可以应用右上方的输入框来检索特殊订单号、ASIN、RMA 或 SAFE-T 识别码。

针对每一个索赔，您都能够寻找产品名称、总数、索赔额度、SAFE-T 索赔识别码、缘故、表明、您带来的配件、订单信息日期、索赔日期、索赔情况、赔偿额度和退货要求日期的有关信息。

5.我能对 SAFE-T 索赔明确提出投诉吗？

假如您不同意 SAFE-T 的行管决策，但您有着更多信息和直接证据来适用您的思想观点，则可以在索赔决策公布后的 7 日内对 SAFE-T 索赔明确提出投诉，方式是回应来源于safe-t-review@amazon.com的回绝电子邮箱。您只有对 SAFE-T 索赔明确提出一次投诉，因而请细心科学研究回绝电子邮箱，由于在其中会特定索赔被拒绝的缘故。

留意：切勿在没有附加信息内容的情形下多次再次打开同一索赔，不然亚马逊很有可能将您标识为乱用 SAFE-T 步骤，并对您的帐户采取有效的对策。

留意：切勿与市场销售小伙伴适用精英团队探讨 SAFE-T 决策，由于她们没法危害对于 SAFE-T 索赔作出的决策。反过来，您应根据推送电子邮箱至safe-t-review@amazon.com立即与 SAFE-T 精英团队互动交流。

6.SAFE-T 索赔是不是会危害我的业绩考核？

提出 SAFE-T 索赔不容易对您的绩效指标造成不良危害，可是一切尝试乱用 SAFE-T 步骤或商家赔偿现行政策的个人行为很有可能会造成您的帐户发生业绩考核问题。

在提出赔偿索赔时，您确定状况中给予的详细信息确实，一切虚假陈述或扭曲都有可能造成amazon撤消您的市场销售管理权限、取回以前全部的赔偿或采取任何别的对应措施。

亚马逊官网原文详细信息：

Seller Fulfilled Prime Refund Reimbursement Policy

Seller Fulfilled Prime Reimbursement Policies

Amazon provides and has sole discretion in determining all post-order customer service, including customer returns, refunds and adjustments related to Prime items. You agree that Amazon may charge the costs of any returns, refunds or other adjustments and concessions related to Prime items to your seller account. See customer service section inProgram Termsand customer service for Seller Fulfilled Prime for more information.

Note:Amazon reserves the right to change and/or amend the terms of the SAFE-T policy at its sole discretion, without any prior notice to sellers and the seller shall be responsible for reviewing these changes and informing itself of all such applicable changes.

Normally, you are responsible for issuing a refund for a return on a Seller Fulfilled Prime order. However, in certain situations, Amazon may issue a refund to the customer on your behalf. When Amazon issues a refund to a customer and you think that you should not be held financially responsible for the charge, you may file a claim for reimbursement via the Seller Assurance for e-Commerce Transactions (SAFE-T).

Frequently Asked Questions on Seller Fulfilled Prime Reimbursements

1. Can I be reimbursed if Amazon processes a return on my behalf?

You might be eligible for reimbursement if a customer has been refunded by Amazon for one of the following reasons and the amount reimbursed to the customer has been taken from your seller account.

Note:An order must have already been fully refunded (return shipping cost or restocking fee may be deducted from the refund in accordance with therefund policy) to be eligible for a SAFE-T claim. Filed claims that do not meet this criterion will be automatically denied.

Below are the scenarios that you might be eligible for a reimbursement. This list does not guarantee a reimbursement, and Amazon maintains all rights to determine what reimbursement value, if any, is issued:

Buyer said they never received Item, but I have proof: You are eligible for reimbursement if you purchased delivery shipping label through Buy Shipping Services, and the tracking shows the item is delivered but the customer claims they did not receive the package.

Note:Orders not returned because they are designated as unreturnable by Amazon are not eligible for reimbursement unless the return reason is buyer faulted.

Buyer returned damaged item: You are eligible for reimbursement if an item is returned to you in unsellable condition and Amazon determines you were not at fault. (Please send appropriate photo evidence linking the return to the purchased product).

Buyer returned item that was not what I sent: You are eligible for reimbursement if a materially different item is returned to you and Amazon determines you were not at fault.

I already replaced Buyer’s item, but Amazon still refunded them: You are eligible for reimbursement if the customer requested a replacement instead of a refund, and you successfully provided a replacement, but your order was still refunded. (Please provide tracking number for the replaced order).

Shipper damaged or lost order in return transit: Orders that are damaged or lost in return transit are not eligible for reimbursement from Amazon. Contractually, you are the shipper of record and may file a claim with thecarrierto recover any loss.

Note:if the order was delivered by Amazon Shipping, you should raise a claim directly with Amazon Shippinghere.

Buyer returned item after the return period: You are eligible for reimbursement if Amazon initiated a return on behalf of a customer for an item that is outside of the return window.

Note:Amazon calculates the return window for Seller Fulfilled Orders based on maximum estimated delivery date and three days additional time for postmarking the item.

Amazon issued a refund to the customer for return delivery label, even though the customer was responsible for paying for return delivery: You are eligible for reimbursement if return reason is listed at customer fault inReturn Reason codes for Prepaid Returns help page.

2. Is there any restrictions for filing a reimbursement claim for a Seller Fulfilled Prime Order?

The following restrictions apply to reimbursements:

Only refunds that issued to customers by Amazon on your behalf is eligible for reimbursements. You are not eligible for reimbursement if you issued refund to the customer.

Reimbursement claims must be submitted within 60 calendar days of a refund being charged to your account.

You can file only one claim per Order ID.

Reimbursements for a single order will not exceed $5000. For items valued at more than $5,000, we suggest that you purchase third-party insurance.

FBA orders are not covered by this policy. SeeFBA customer returns policyfor FBA reimbursement policy.

Chargeback claims are not covered by this policy. See our fullchargebackpolicy for details.

Orders with an A-to-z Guarantee claim are not eligible for SAFE-T claims (you have the ability toAppeal an A-to-z Guarantee claim).

If you refuse a return shipment for any reason, the order is not eligible for reimbursement.

3. How can I file a reimbursement (SAFE-T) claim?

Note:If Amazon has refunded the customer and the order has a valid return mailing authorization (RMA), wait until you receive the item or at least 15 days before filing a claim. You can verify whether an order has a valid RMA or not in Manage Returns section of Seller Central.

Note:The claim will not be processed if you are not a registered account user. If you are not a registered account user, please contact the account administrator and request that your email address is added to the Registered Users list.

From theOrderstab in Seller Central, go toManage SAFE-T Claims.

ClickFile a new SAFE-T Claim, in the top right-hand corner of the page.

Enter the Order ID for the return and then clickCheck Eligibility.

If your order is eligible, proceed to the next step. If not, please know that there is no appeal option to request the claim be filed and reviewed for the Order ID.

Select the reason best describes your case for your reimbursement claim.

In your claim, provide detail as why you believe Amazon should reimburse you. For example, you have been overcharged for the return label or the product was returned in an unacceptable condition.

Attach all necessary supporting documentation (e.g. supportive images, shipping label, Tracking ID, delivery proof or any additional information you see necessary to review your claim), if applicable, and then clickSubmit SAFE-T Claim. You will receive an email confirming receipt of your claim

You will receive an email regarding the decision within 7 calendar days of filing the claim. This email is sent to the email ID assigned to receive “Returns and Claims Notifications” in yournotification preferences.

Note:During the investigation process, Amazon investigators might require you to provide additional information. In such a case, you will receive an email fromsafe-t-review@amazon.com. You should reply directly to this email with the information or clarification sought by Amazon. Failure to provide sufficient information in 7 days will result in the denial of your claim.

4. How do I check the status of my claims?

To track the status of your reimbursement claims, go toOrders>Manage SAFE-T Claims.

The different tabs on the page allow you to view all claims, claims that await your response, claims that have been resolved and claims that are under investigation.

You can search for claims in the specific time period by selecting the box next to “Claim Date” at the top left to select the data range.

You can also search for a specific order ID, ASIN, RMA or SAFE-T ID using the search box on the top right.

For every claim, you can find the information on Product Name, Quantity, Claim Amount, SAFE-T Claim ID, Reason, Description, Attachments that you provided, Order Date, Claim Date, Claim Status, Reimbursement Amount and Return Request Date.

5. Can I appeal a SAFE-T claim?

If you do not agree with the SAFE-T’s decision, and you have additional information and evidence to support your argument, you can appeal the SAFE-T claim within 7 days of claim decision by replying to the denial email fromsafe-t-review@amazon.com. You can appeal a SAFE-T claim only once, so study the denial email carefully as it will specify why the claim has been denied.

Note:Do not reopen the same claim multiple times without any additional information, or you may be flagged for abuse of SAFE-T process and action may be taken against your account.

Note:Do not discuss SAFE-T decisions with Selling Partner Support, because they are unable to influence the decision on a SAFE-T claim. Instead, you should interact directly with the SAFE-T team via email atsafe-t-review@amazon.com.

6. Do SAFE-T claims affect my performance?

Filing SAFE-T claims do not count against your performance metrics, but any attempt to abuse the SAFE-T process or seller reimbursement policy may lead to performance action on your account.

When you file a reimbursement claim, you confirm that the details mentioned in the case are true and that any misrepresentation or deviation from the statement may lead to removal of your selling privileges, return of all earlier reimbursements or any other appropriate action by Amazon.

文章正文：amazon官方网址