亚马逊物流买家退货报告怎么看？（亚马逊两大物流模式你了解多少？优势劣势是什么？）

亚马逊物流买家退货报告怎么看？（亚马逊两大物流模式你了解多少？优势劣势是什么？）摘要

亚马逊物流买家退货报告怎么看？：您可以在亚马逊物流买家退货报告中看到已退货亚马逊物流商品的列表。买家退回商品时，我们会评估退还商品的状况（库存属性），然后根据状况处理退货。亚马逊两大物流模式你了解多少？优势劣势是什么？亚马逊共有两个物流体系，分别是FBA和FBM。所谓FBA指的是亚马逊仓储派送，就是提前将货物备至亚马逊仓库，有订单后亚马逊负责从亚马逊仓库派送至用户。

亚马逊物流买家退货报告怎么看？

亚马逊物流买家退货报告（概览）

您可以在亚马逊物流买家退货报告中看到已退货亚马逊物流商品的列表。买家退回商品时，我们会评估退还商品的状况（库存属性），然后根据状况处理退货。

有关亚马逊物流退货处理和政策的更多信息，请参阅亚马逊物流订单的买家退货。

提示：亚马逊物流退货不会在【管理退货】页面中显示。【管理退货】页面仅用于卖家自配送商品的退货。

未退回商品的退款

我们可能会自行决定发放退款而不要求买家退回商品。这些退款不会在亚马逊物流买家退货报告中显示。您可以在付款报告的【退款】部分的【商品费用】中看到您承担的退款金额。

对买家退款的赔偿

您可以在赔偿报告中追踪符合条件的买家退款的赔偿（无论商品是否已退回）。

不可售库存

如果库存属性为【有缺陷】、【买家导致残损】或者【已残损】，可以考虑针对这些商品提交移除订单，或者启用自动移除不可售库存的选项。有关更多信息，请参阅移除库存概览或自动移除库存。

字段定义

在线标题下载标题描述退货日期退货日期运营中心处理退货商品的日期。采用“DD-MM-YYYY”格式。订单编号亚马逊订单编号退货商品在原始货件中的唯一编号（如适用）卖家 SKUSKU卖家的商品编码ASINASIN亚马逊商品编码FNSKUFNSKU配送网络 SKU商品名称商品名称亚马逊商城中显示的商品名称数量数量退货商品的数量运营中心运营中心编号处理退货商品的运营中心库存属性库存属性详情退货商品状况：有关详细说明，请参阅下面的“状况代码”原因原因买家对退货原因的简要描述。有关详细说明，请参阅下面的“买家退货原因”状态状态对买家退货状态的简要描述。有关详细说明，请参阅下面的“退货状态”。LPNLPN用于在配送过程中识别特定商品的唯一序列号。买家评论提供买家提交的有关退货原因的评论（如有）。

状况代码

库存属性描述SELLABLE商品已退回库存并处于可售状态。DAMAGED亚马逊对残损负责。所有权转移给亚马逊。亚马逊根据亚马逊物流丢失和已残损库存赔偿政策对您进行赔偿。CUSTOMER DAMAGED商品以“不可售”状态退回库存。 这并不一定意味着商品自身损坏（例如，商品的外包装有可能被打开），但是这种情况下商品不能再次出售。在这种情况下将退款给买家，但商品在库存中将保留“不可售”状态。您可以请求将商品退还给您。了解有关创建移除订单的更多信息。DEFECTIVE商品以“不可售”状态退回库存。 商品存在明显残损，或买家声称存在瑕疵。将退款给买家，但商品在库存中将保留“不可售”状态。您可以请求将商品退还给您。了解有关创建移除订单的更多信息。CARRIER DAMAGED亚马逊对残损负责。所有权转移给亚马逊。亚马逊根据亚马逊物流丢失和已残损库存赔偿政策对您进行赔偿。EXPIRED剩余保质期不足 50 天的商品可能会被设为“不可售”状态，并最终由亚马逊移除并弃置。被弃置的商品将不予退还。如果过期商品尚未弃置，您可以请求亚马逊将过期商品退还给您。了解有关创建移除订单的更多信息。

买家退货原因

原因描述OTHER退货选项不可用ORDERED_WRONG_ITEM我意外订购了错误的商品FOUND_BETTER_PRICE我在其他地方发现了更优惠的价格NO_REASON_GIVEN没有原因 - 我只是不想购买了QUALITY_UNACCEPTABLE商品性能/质量未达到我的期望NOT_COMPATIBLE商品与我的当前系统不兼容DAMAGED_BY_FC商品运送到时出现残损/瑕疵MISSED_ESTIMATED_DELIVERY商品运送时间过长；我不想要了MISSING_PARTS配送中商品或配件遗失DAMAGED_BY_CARRIER商品运送到时出现残损/瑕疵SWITCHEROO亚马逊向我发送了错误的商品DEFECTIVE商品存在瑕疵EXTRA_ITEM货件中包含其他商品UNWANTED_ITEM不想要的商品WARRANTY商品运送到时出现瑕疵 - 质保UNAUTHORIZED_PURCHASE未授权购买 - 例如欺诈UNDELIVERABLE_INSUFFICIENT_ADDRESS无法送达：地址不详UNDELIVERABLE_FAILED_DELIVERY_ATTEMPTS无法送达：多次派送均无人收件UNDELIVERABLE_REFUSED无法送达：拒收UNDELIVERABLE_UNKNOWN无法送达：未知UNDELIVERABLE_UNCLAIMED无法送达：无人认领APPAREL_TOO_SMALL服装：商品尺码太小APPAREL_TOO_LARGE服装：商品尺码太大APPAREL_STYLE服装：不喜欢服装的款式MISORDERED订购了错误的款式/尺码/颜色NOT_AS_DESCRIBED和网站上的描述不一致JEWELRY_TOO_SMALL珠宝首饰：太小/短JEWELRY_TOO_LARGE珠宝首饰：太大/长JEWELRY_BATTERY珠宝首饰：电池没电JEWELRY_NO_DOCS珠宝首饰：缺少使用手册/质保JEWELRY_BAD_CLASP珠宝首饰：破损或者挂钩损坏JEWELRY_LOOSE_STONE珠宝首饰：宝石丢失或松脱JEWELRY_NO_CERT珠宝首饰：缺少承诺的证书

退货状态

状态描述商品已退回库存商品已退回至您的可售/不可售库存已赔偿商品赔偿已获批准。商品尚未退回至您的库存（赔偿会在 5 天内支付）。等待重新包装商品正在进行重新包装。已成功重新包装商品已经成功重新包装并退回至您的可售库存。

亚马逊官网原文详情：

FBA customer returns report (overview)

You can find a list of returned FBA purchases in theFBA customer returns report. When a customer returns an item, we assess the condition (disposition) of the returned item and then process the return based on the condition.

For more information about FBA returns processing and policies, seeCustomer Returns for Orders Fulfilled by Amazon.

Tip:FBA returns do not appear in theManage Returnspage. TheManage Returnspage is for self-fulfilled returns only.

Refunds for items that are not returned

At our discretion, we may give a refund without requiring that the customer return the item. These refunds do not appear in the FBA customer returns report. You can find the refund amount that you are responsible for listed as aProduct chargein theRefundsection of thePayments report.

Reimbursements for customer refunds

You can track reimbursements for eligible customer refunds, whether or not an item was returned, in theReimbursements report.

Unsellable inventory

If the disposition isDefective,Customer Damaged, orDamaged, consider submitting a removal order for those items or enabling the option to remove unsellable inventory automatically.For more information, seeRemove inventory overvieworRemove inventory automatically.

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Field definitions

Online headerDownload headerDescriptionReturned Datereturn-dateDate returned merchandise was processed at the fulfillment center. DD-MM-YYYY.Order IDamazon-order-idUnique ID in the original shipment for returned item (if available)Merchant SKUskuSeller's item identifierASINasinAmazon standard item numberFNSKUfnskuFulfillment network SKUProduct Nameproduct-nameThe name of the product as it appears on AmazonQuantityquantityNumber of units of this item returnedFCfulfillment-center-idFulfillment center where the returned merchandise was processedDispositiondetailed-dispositionCondition of the returned item: see Condition Codes below for explanationReasonreasonA short description of reason for return as indicated by the customer. See Customer Reason below for explanationStatusstatusA short description of the status of the customer return. Please see Return Status below for explanation.LPNlpnA unique serial number that identify specific items throughout the fulfillment process.customer-commentsWhen available, comments submitted by customers regarding the reason for the return are provided.

Condition codes

DispositionDescriptionSELLABLEThe unit was returned to stock and is available for purchase.DAMAGEDAmazon takes responsibility for the damage. Ownership transferred to Amazon. Amazon compensates you based on theFBA Lost and Damaged Inventory Reimbursement Policy.CUSTOMER DAMAGEDThe unit was returned to stock as "unsellable." This does not necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens the customer is refunded, but the unit stays in your inventory as "unsellable."You may request to have the unit returned to you. Learn more on creatingRemoval Orders.DEFECTIVEThe unit was returned to stock as "unsellable." The unit is either obviously damaged or the customer stated that it is faulty. The customer is refunded, but the unit stays in your inventory as "unsellable."You may request to have the unit returned to you. Learn more on creatingRemoval Orders.CARRIER DAMAGEDAmazon takes responsibility for the damage.Ownership transferred to Amazon.Amazon compensates you based on theFBA Lost and Damaged Inventory Reimbursement Policy.EXPIREDUnits that are within 50 days of the expiration date may be set aside as "unsellable." and eventually removed for disposal by Amazon. Units that have been disposed will not be available for return. You may request to have expired units returned to you if they have not been disposed of.Learn more on creatingRemoval Orders.

Customer reason

ReasonDescriptionOTHERReturn option not availableORDERED_WRONG_ITEMI accidentally ordered the wrong itemFOUND_BETTER_PRICEI found better prices elsewhereNO_REASON_GIVENNo reason--I just don't want the product any moreQUALITY_UNACCEPTABLEProduct performance/quality is not up to my expectationsNOT_COMPATIBLEProduct is not compatible with my existing systemDAMAGED_BY_FCProduct became damaged/defective after arrivalMISSED_ESTIMATED_DELIVERYItem took too long to arrive; I don't want it any moreMISSING_PARTSShipment was missing items or accessoriesDAMAGED_BY_CARRIERProduct was damaged/defective on arrivalSWITCHEROOAmazon sent me the wrong itemDEFECTIVEItem is defectiveEXTRA_ITEMExtra item included in shipmentUNWANTED_ITEMUnwanted ItemWARRANTYItem defective after arrival -- WarrantyUNAUTHORIZED_PURCHASEUnauthorized purchase -- i.e. fraudUNDELIVERABLE_INSUFFICIENT_ADDRESSUndeliverable; Insufficient addressUNDELIVERABLE_FAILED_DELIVERY_ATTEMPTSUndeliverable; Failed delivery attemptsUNDELIVERABLE_REFUSEDUndeliverable; RefusedUNDELIVERABLE_UNKNOWNUndeliverable; UnknownUNDELIVERABLE_UNCLAIMEDUndeliverable; UnclaimedAPPAREL_TOO_SMALLApparel; Product was too smallAPPAREL_TOO_LARGEApparel; Product was too largeAPPAREL_STYLEApparel; Did not like style of garmentMISORDEREDOrdered wrong style/size/colorNOT_AS_DESCRIBEDNot as described on websiteJEWELRY_TOO_SMALLJewelry; Too small/shortJEWELRY_TOO_LARGEJewelry; Too large/longJEWELRY_BATTERYJewelry; Battery is deadJEWELRY_NO_DOCSJewelry; Missing manual/warrantyJEWELRY_BAD_CLASPJewelry; Broken or malfunctioning claspJEWELRY_LOOSE_STONEJewelry; Missing or loose stoneJEWELRY_NO_CERTJewelry; Missing promised certification

Return status

StatusDescriptionUnit Returned to InventoryUnit has been returned to your sellable or unsellable inventoryReimbursedA reimbursement has been approved for the unit. The unit has not been returned to your inventory (please allow 5 days for reimbursements to post).Pending RepackagingUnit is in the process of being repackaged.Repackaged SuccessfullyUnit has been repackaged successfully and returned to your sellable inventory.

文章来源：亚马逊官方网站

亚马逊两大物流模式你了解多少？优势劣势是什么？

亚马逊共有两个物流体系，分别是FBA和FBM。所谓FBA指的是亚马逊仓储派送，就是提前将货物备至亚马逊仓库，有订单后亚马逊负责从亚马逊仓库派送至用户。FBM则是指卖家自发货，亚马逊仅仅作为一个销售平台，卖家需要自己包装贴签，联系物流把货品发到顾客手中。

FBA的优劣势

优势1：节省运费。因为FBA 模式是需要囤货的，所以一般发货量比较大，而在物流行业，重量都是有区间值的你，货品重量越大，价格也就更优惠，因此就能节省一部分运费。

优势2：配送快速。亚马逊有自己完整的一套物流体系，卖家在货品卖出之前先把货物发到亚马逊仓库，仓库会有专人对货品进行二次检查包装，订单产生后又由亚马逊仓库直接把货品发送至顾客手上，缩短了运输和配送的时间。

劣势1：需要囤货。FBA 最大的一个问题就是需要囤货。为了能把货品更快的送到顾客手中，就要把大批的货品存储在亚马逊仓库，卖家压力还是比较大的。

劣势2.成本高。亚马逊仓库并不是无偿为你存储货品，而是按照货品占地面积大小来收取仓储费的。存储时间越长费用越高。

FBM的优劣势

优势1：无需囤货。FBM是由卖家自己来操作一系列的流程，所以可以有顾客下单了再自己安排发货，不需要利用亚马逊仓库存储货品，也就不需要大量的囤货。

优势2：没有资金压力。由于不需要囤货，所以不需要支付大批量货品的资金，也不需要支付仓储所产生的一系列费用，成本比较低。

劣势1：交易周期长。因为货品需要卖家自己从国内发货，时效比较长，顾客等待时间比较久，货款到账也就比较慢。

劣势2：操作繁琐，自己完成商品的打包、贴签工作，加大工作量。并且要自己联系物流公司发货。物流公司会收取较高的物流费用，除非能保证货品的发货量大，可以和物流公司谈谈合作，降低物流费用，但这对于新手卖家来说是有一定困难的。

其实，每种物流模式都有利弊，就看你本身的选择和和你现有的条件。不过最重要的还是选品。产品选的对，销量好，就不用去担心压货，资金问题。好了今天就给大家分享到这里了，可以了解笔者：萝卜头，公众号：ymx电商人。