充新,亚马逊产品被投诉二手品充新申诉 used sold as new

亚马逊产品被举报二手品充新申诉 used sold as new具体内容

亚马逊产品被举报二手品充新申诉 used sold as new文章正文

架构：

1. 注明亚马逊店面材料信息，便捷亚马逊在线客服精准定位店面信息

2. 叙述自身申诉的是亚马逊帐户因S单被关闭问题，有利于审批工作人员立即精准定位

3. 论述这一产品怎么会被举报二手品充新，一般是说质量检测的过程中有刮痕；运送中途有磨擦

4. 解决困难，接纳顾客退货；对退货不会再再次装包二次市场销售；第三方库房核查退货产品状况；规定经销商改进包裝

5. 处理对策。

给予产品技术性信息给顾客，让客户更掌握产品

高品质质量检测

改进包裝

送进FBA前多查验产品

提升售前售后品质

Tips: 得出的模版是招数，是构思，是架构，请大伙儿自己充分发挥，假如立即照搬，很有可能会造成账户关系，俺回绝承担，众所周知！！！

文章正文：

Dear Amazon Seller Performance Team,

This is an Amazon seller of xxxxx in the US.

Seller Name：xxxxxx

Merchant Token：xxxxxx

Tele：xxxxxx

Date: xxxxxx

Issue: would like to appeal the removal of my listing due to “Used Sold as New” product condition complaint.

ASIN: xxxxxxx

MSKU: xxxxxxx

Title: xxxxxxx

Root cause the complaint:

a. We have communicated with our suppliers deeply to make sure all the products are in good condition. In order to ensure the quality of our products, our QC staff will select 30% of the products in each batch for quality inspection. Our products have a smooth surface and are very easy to leave traces. Thereby some traces were left on products inadvertently, which caused our clients to misconceive as well.

b. During the long-distance transportation of our products, Accessories are shaken out of the card slot，the product itself and accessories may cause some friction, so customers think that there are traces of use

The actions we have taken to resolve the issue(s)

A. We offer immediate returns or exchanges to customers experiencing this type of problem, and remove the returned product from our inventory.

B. We Will disabled repackage unsellable customer returns on repackaging settings on Seller Central to avoid customers received used items as sold new from FBA inventory, all buyer’s return will never be resold any more, even though the return’s reasons are nothing to do with our products quality but the customer preference. We believe this measure might eradicate the used products issues.

C. We have notified the cooperated third-party overseas warehouse to collect returns for this ASIN. Our own internal staffs will keep an eye on the product condition of these returns , some are still with original package and in perfect working condition, we will list them again. As for the broke products, we ourselves will make an analysis of them and seek out the root reasons so that we can take the specific steps to improve them thoroughly.

D. We put strict requirements on the packaging part of the supplier，After the production of each product is completed; it must ensure that there are no fingerprints or dirt on the product; After the engineer is required to complete the product quality inspection, the product must be cleaned and completely packaged.

To avoid the same question later, we will take below action:

1. We will pay highest attention to supplier production. We are improving product technology based on customers' feedback to ensure better product quality.

2. Our company's quality inspection department will formulate more strict AQL(Acceptable Quality Level).

3. We will upgrade our packaging steps to ensure all products are packaged much more solidly.

4. We will be more strict in checking product quality before sending them to FBA inventory

5. We are sparing no efforts in pre-sale and after-sales customer service to reduce return rates and improve customer shopping experience

Since we started selling products on Amazon, we have never sold second-hand products as new products. Therefore, we believe that the above reason may be that the customer received the product with traces or the accessories in the packaging are scattered, which caused them to misunderstand us. We have always wanted to be a good Amazon seller and are constantly working on it. After we received the notification, we will check more strictly for all the products and package.

We respectfully hope that Amazon consider our efforts and help us correct this error.

Best regards

xxxxxx

（来源于：跨境电商专业知识汇）

以上内容属创作者个人见解，不意味着跨境电商跨境观点！文中经创作者受权转截，转载须经创作者受权允许。