亚马逊如何申诉？侵权申诉邮件模板！-跨境头条

创作者| 小三亲姐姐编写| 小二

来源于丨闯盟跨境电商（ID：cmkj886）

亚马逊运营者，那么你一定了解要不是知名品牌，那麼就无法选择一个门店就把销售总额吃的很高。绝大多数的小商家都必须运用多账户来提升销售总额，而多账户实际操作，关键点上在所难免兼具不上。

经营好几个账户，所做的实际操作越多，其账户被平台纪录到的几率也就越高，其风险性也就越变大，实际操作粗心大意而造成账户封号是经常产生的事儿。

那麼账户封号的因素都有哪些，实际上封号只不过三个缘故：业绩考核不合格，违背现行政策，比较严重侵权行为。

在我们被amazon清除市场销售管理权限时，amazon会给大家发一封信，信中会告知大家：“ Why is this happening?”

一般amazon都是会给到好多个缘故，而大家账户给清除市场销售管理权限的因素通常是在其中一个。

常常会出现商家在微信群问大家：“我这个账户怎么给封了，谁可以帮我看一下是为什么”。

实际上你翻译一下，对里边的三点缘故开展自查，就了解什么原因了。

一般来说，你第一次给封，amazon都是会给你投诉的机遇，使你递交一份POA来审批。说白了的POA便是改进方案，你向amazon认错并标明事后解决方法。

那麼大家要怎么写一份达标的POA计划，在其中有一个关键取决于：越具体越好。

STEP ONE：表明来意

Dear xxx

I am a principal of(Your Store). I am writing to...我寄信是为了更好地...

Root Cause of the Issue: (难题的直接原因，在这里一步认可你的不正确，比如：)

We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly"to resolve the issue, so as not to use Amazon's customer service

- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.

-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....

STEP TWO：得出你能立刻实行的防范措施

We have implemented the following Corrective Measures to immediately correct our mistake:

-Retracted our statement offering discounts in exchange for reviews.

-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...

STEP THREE：得出将来的防范措施

Preventative Measures:

-Reevaluated our entire business practice and implemented the following:

Hired additional staff to review Amazon’s policies on a routine basis to ensure we are in compliance with all of existing Amazon’s policies as well as future policies.

-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon' s policies....

再讲一下你将来的优良运营方案

-We retrained our customer service team to ensure the following:

o All customers receive a response within twenty-four-hours.

o We follow up after each purchase to provide all customers with complete product information to ensure they have no concerns regarding their purchase....

Looking forward to your reply

Sincere Wishes