电商平台,7个B2B和B2C询问客户的反馈意见的邮件模板

7个电商平台B2B和B2C邮件模板的核心内容是询问客户的反馈

                                                                                               

7个电商平台B2B和B2C邮件模板正文询问客户反馈

   你想知道客户对你的产品或品牌有什么看法吗？

   

   你的业务成功取决于客户对你的产品或品牌的看法。事实上，人们更喜欢征求他们反馈的品牌。通过了解他们喜欢什么和不喜欢什么，你可以采取行动来保留你的现有客户，并获得新客户。为了真正以客户为中心，您需要深入了解客户的偏好和意见，以开发最具吸引力的产品或服务。

   

   通过电子邮件询问客户反馈的一种方式可能是直接反馈请求，也可能是客户满意度调查的链接。

   

   无论哪种方式，你从下面的建议和邮件模板中鼓励客户做出有意义的回应。

   

   01 如何征求客户反馈的建议和技巧

   

   1. 计划一个合适的方法

   

   通常，您会向多个客户发送电子邮件，要求他们填写问卷。但你也可以决定向特定的客户或客户群寻求反馈。每种情况都需要不同的方法，例如，如果你想为特定的客户提供一些背景信息，这表明你为什么要问他们，例如，他们是新产品的测试用户。

   

   2. 保持简短

   

   100个单词以内的短邮件效果更好。你的客户很忙，所以这类电子邮件不需要太复杂，保持短而简洁，并有一个明确的行动呼吁（可以是链接或按钮）。

   

   3. 解释你将如何处理反馈

   

   如果客户知道你将如何使用这些反馈，他们更有可能提供反馈，特别是如果你使用它来更好地体验产品或服务。此外，您还可以提供一些关于您收集和分析反馈方法的细节。

   

   4.如有可能，使用插图

   

   就像上面提到的，你可以用一个明显的Call To Action按钮，让用户点击参与调查。您还可以根据您的品牌形象使用一到两个图标和插图，使电子邮件看起来更有趣。

   

   5. 注意主题线

   

   这很重要，因为你必须确保客户打开电子邮件。你可以使用客户的全名，并提到他们需要多长时间来完成调查，你也可以使用一些可以提高开放率的单词。

   

   02 7个询问客户反馈的邮件模板

   

   请随意修改这些模板，并插入一些个性化元素。您还可以从这七个电子邮件模板中混合和匹配一个最适合您的。

   

   另外，主题是用来给你灵感的，最好根据你的收件人来定制。

   

   

   

   第11524号外贸信函模板 :向客户反馈产品/服务的邮件模板

   

   Can you take our 3-minute survey?

   

   Dear [Customer name],

   

   Thank you for using [your product]! We’d love to hear what you think of our [product/service]. Your feedback will help us determine what features to add and how we can make the product better for you.

   

   If you have 3 minutes,please fill out our survey.

   

   Thanks again!

   

   [link to your survey 链接到您的问卷调查]

   

   第11526号外贸信函模板 :征求客户对 customer support邮件模板 的反馈

   

   Do you have any feedback for us?

   

   Dear [Customer name],

   

   You recently spoke with our customer support team and we’d like to hear about your experience. Any feedback you have on how we can improve the speed and quality of our service would be [awesome/most welcome]!

   

   If you can,please take a moment to [answer a few quick questions] – it shouldn’t take more than 5 minutes. [link to your survey 链接到你的问卷调查]

   

   Thanks!

   

   

   

   第11527号外贸信函模板 :向客户反馈相关培训的邮件模板

   

   How was your training session? (4-min survey)

   

   Dear [Customer name],

   

   We hope you’ve enjoyed getting to know our product so far. We’re committed to helping you use our platform to its full potential so you can [grow your business with us]. And that’s why we need your help.

   

   Could you spare some time to fill out our survey? Our questions revolve around your training and onboarding sessions,so we can understand what works best for you. It shouldn’t take more than 4 minutes in total,but it’ll be of invaluable help to us.

   

   [link to your survey 链接到您的问卷调查]

   

   Thanks!

   

   一些大型产品或设备需要培训客户，邮件模板只适用于需要培训客户的场景。

   

   

   

   第11528号外贸信函模板 :向客户反馈最新订单的邮件模板

   

   Are you happy with your Acme experience? (4-min survey)

   

   Dear [Customer name],

   

   Thanks for shopping with us! We hope you’re enjoying your purchase

   

   We’d like to ask for a favor – could you share your buying experience with us? It will take you about 4 minutes to complete our survey,but it’ll be invaluable to us for improving our services.

   

   Thanks!

   

   [link to your survey 链接到您的问卷调查]

   

   11533号外贸信函模板 :请求B2B电子邮件模板 客户为您的网站或案例提供好评

   

   Thanks for the shoutout! Can you give us a testimonial?

   

   Hi [Customer name],

   

   I hope you’re doing well! I saw that you gave us a shoutout on [Twitter/Facebook/LinkedIn] the other day – we were delighted! Thanks for your kind words.

   

   I don’t mean to impose,but I actually want to ask for a small favor: we’re putting together a series of customer testimonials for [a case study/our website] and we’d love to have yours included.

   

   Would you be interested in providing a few words on how you’ve been using our [product/service] and the value you’re seeing? Here’s a [link] where you can fill out your quote.

   

   Thanks again,

   

   这类邮件最好由客户经理或其他与客户接触过的人发送。

   

   11534号跨境电商邮件模板 :请求B2C电子邮件模板 客户为您的网站或案例提供好评

   

   Thanks for the shoutout! We've a small favor to ask

   

   Hi [Customer name],

   

   We saw that you gave us a shoutout on [Twitter/Facebook/LinkedIn] the other day – we’re so glad you had a good experience with us!

   

   We’re reaching out to ask for a small favor: we’re putting together a series of customer testimonials for [our website] and we’d love to have yours included.

   

   Would you consider leaving a short quote about your purchase and your experience with [your company] in general? Here’s a [link] to a quick survey you can fill out (it won’t take more than 2 minutes).

   

   Thanks so much,

   

   11535号跨境电商邮件模板 :请求B2C电子邮件模板 客户提供评论

   

   Give us a review for a 10% discount

   

   Dear [Customer name],

   

   Thank you so much for shopping with y[our company]. We hope you’re enjoying [our product/your order]!

   

   We have a small favor to ask – if you’re happy with our services,could you leave an online review on [Yelp/TripAdvisor/TrustPilot/Capterra告诉客户你希望客户发表评论的第三方平台] It would mean the world to us

   

   As a way of saying thank you,we’re offering a [$15 coupon/10% discount on your next purchase/other].

   

   Cheers,

   

   (来源:红板砖开发信)

   

   以上内容属于作者个人观点，不代表跨境立场！本文经原作者授权转载，转载经原作者授权同意。