亚马逊,亚马逊删差评方法汇总（附模板）

亚马逊，亚马逊删除差评总结(附模板)核心内容

                                                                                               

亚马逊，亚马逊删除差评总结(附模板)文本

       

   

   本文整理了差评的专题内容，希望能帮助卖家更好地处理这个问题。

   

           

   

   卖家等级

   

   1.卖家使用5星系统反馈等级:

   

   好评（Positive Feedback）：5星或4星

   

   中评（Neutral Feedback）：3星

   

   差评（Negative Fssdback）：2星或1星

   

           

   

   2.亚马逊用以下公式计算卖家的反馈评分:

   

   公式：反馈评分=好评总数/评价总数

   

   备注：评估总数按30、90、365天或一直累计计算。

   

           

   

   例如，假设以下是卖方各级的评级分数

   

   好评总数(5星 4星)=90

   

   评价总数(1星到5星累加)=100

   

   反馈评分=评价总数/评价总数=90.0%

   

           

   

   如何回复亚马逊的差评？

   

   1.道歉，理解和慰问客户的不满评论

   

   2.礼貌专业地询问客户的不满和产品的不足

   

   3.表示愿意帮助和解决客户问题，如换货和退款

   

   4.真诚的感谢，突出客户评论对自己的重要性，假装可怜，赞美记忆！不管买家留下好评和坏评！首先，表明对方愿意花时间写 Reviews 谢谢(礼貌要有礼貌！有时你愿意为他提供免费商品，她会跟着 Amazon 检举你．．）

   

   然后开始显示 Reviews 差评的道歉和具体的改进方法（如真诚道歉和提供退款），然后展示客户服务的真诚，让对方知道他的意见被认真重视，给客户一种被尊重的感觉。

   

   （以下为参考模板），比较重要的是，千万不可以跟买家协商：退款给您，但是请您留好评，这样的字句在。

   

   删除差评联系模板1

   

   Dear ，

   

   Thank you for purchasing with us.I would like to personally apologize for your experience with our [PRODUCT].We strive to offer the 100% satisfaction for all our customers and will dowhatever it takes to make you happy.

   

   We would be happy to send you a replacement or issue you a full refund.Please contact us directly at [YOUR EMAIL] to resolve this issue for you.Thank you for giving us the opportunity to make this right.sincerely,[YOUR NAME]

   

           

   

   删除差评联系模板二

   

   We are the newly established small business,we contribute to provide the best service and upgrade our product all the time. Customer's review has a direct impact to our business. I hope you can change or cancel your assessment for us ,because your assessment is very important to us. Hope you can understand.We are not US seller,we sell>you can contact us at any time for any issue.

   

           

   

   删除差评联系模板三

   

   Dear [名字]

   

   I see you ordered a XXX from our store,from your review,I understand that you are not satisfied with the product,I'm really sorry for that.

   

   As a reliable seller>excellent service to our customers. So when I see your review,I feel very sad.Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfactory order or customer,so if you agree,we'd like to give you a full refund for it,do hope this shopping experience don't make you too much uneasy feeling.

   

   As a new seller,we respect every customer with thanking,we cherish every review,and do hopeyou can re-consider and help to update the review to 4 or 5 stars at your convenience,is that ok?

   

   We also will update the product description about the size clearly.Look forward to your reply.With best regards,

   

           

   

   删除差评联系模板四

   

   Dear ，

   

   We noticed that you just left us a review. We are terribly sorry that you are not100% satisfied with your purchase May I ask if there is anything wrong?Please simply write back and let us know how we can help. I personally promisethat I will respond as soon as possible and that we will do our best to make sureyou are 5 out 5 stars happy with our products and service.

   

   Your review is veryimportant to us. Hope you can understand and give us a chance to do it rightand make up for you :)

   

   Thank you again for your understanding and continuous support.Have a good day! Support Team

   

           

   

   删除差评联系模板五

   

   Dear xxx,

   

   Good day.

   

   We are so sorry to see the negative review without receiving any emails from you. So sorry for that our usb endoscope not able to meet your requirements,please accept our sincere apology.We have keep it and feedback it to our Research and Development department,and we will progress it>By the way,we would like to issue full refund for your order. Is it possible for you to update your review,it will help us a lot for a small Amaozn seller.

   

   Thanks a lot. Awaiting for your reply.Wish you a amazing day!Best Regards,

   

           

   

   如果买家愿意删除差评，可以让他按照以下步骤操作(以美国站为例)

   

   登录亚马逊官网 点击右上角You Account。选择Your Orders。选择订单日期，然后点击右侧的日期范围GO。在左边找到订单位置Order Placed日期下点击View Order Details查看订单细节。拉到页面Your Seller Feedback，点击Remove。选择删除评估的原因，点击Remove Feedback移除评价。

   

   注：买方将有90天的评估期和60天的删除期。如果没有评论Remove(删除)按钮表明60天的移除期已经过去。

   

           

   

   如果是竞争对手的恶意差评

   

   有这些常规处理方法

   

   1)尽快整理并提供各种证据:采购订单、发票、品牌授权证明文件，证明产品是正品，不是假货；

   

   2)向亚马逊卖家平台开放case或者直接通过电子邮件上诉并举报。对集中和连续性的不良评论也可以向亚马逊解释，这是对竞争对手的恶意打击。请帮助亚马逊；

   

   3)亚马逊受理后，通常会根据这些竞争对手的历史购物记录，IP信息，购物路径，过去Review等待信息判断，卖家向亚马逊解释你的Listing因此造成的损失等，并注意加快跟进过程，以加快亚马逊的处理进度；

   

   4)需要尽快增加订单和好评Review，多点击5星helpful等等，尽量减少损失。

   

   简而言之，当一个产品的不良评论继续时，除了采取快速措施删除不良评论外，我们还应该考虑该产品是否值得做，如何改进，评论维护成本是否过高，以找到不良评论的根源。（资料来源：站外速度推送）

   

   以上内容属于作者个人观点，不代表跨境立场！本文经原作者授权转载，转载由原作者授权意。