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邮件,亚马逊各类邮件回复模板
各种亚马逊邮件回复模板的核心内容
邮件,亚马逊各类邮件回复模板正文
1.客户订购各种产品，卖方发邮件确认产品订单
Dear buyer，
Thank you so much for your great support on us.
We have received your order of “XXXXXX”.
We will work on your order asap,we just want to confirm the amount of the compass,did you order 10 pcs?
If nothing is wrong,we will ship them asap.
Best Regards
Seller’s name
翻译：亲爱的客户，非常感谢您的大力支持！我们收到了您的订单XXXXXX。我们将尽快跟进您的订单，现在我们将帮助您确认指南针的数量，您是否订购了10个指南针？
如果没什么问题，我们会尽快发货。
2.客户因订购商品尺寸不当而退货
Dear buyer，
Thank you so much for your great support on us.
So sorry for the inconvenience that the swimming suit did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?
Just suggestion,if you insist on returning it back,we will go to the further step.
Waiting for your reply.
Best Regards
Seller’s name
翻译：亲爱的客户，非常感谢您的大力支持！对不起，因为这件泳衣不适合你，给你带来不便。这件泳衣能作为礼物送给别人吗？还是我们退还部分货款作为补偿？
只是建议，如果你坚持退货，我们会跟进下一步。
我们在等你的回复。
3.卖家发错地址
Dear buyer，
Thank you so much for your great support on us.
What a big mistake we made!
Sorry,but will you still want the items? If yes,we will resend you immediately,if not,we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards
Seller’s name
翻译：亲爱的客户，非常感谢您的大力支持！我们犯了一个大错误。对不起，我不知道你是否还需要这个产品。如有必要，我们将立即重新发货；如果没有，我们将全额退款。我们等待您的回复，并希望得到您的理解。
4.卖方到达时间
Dear buyer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any question,feel free to contact us and we will reach you at the soonest.
Best Regards
Seller’s name
翻译：亲爱的客户，非常感谢您的大力支持！一般情况下，7-您将在12天内收到货物。如有问题，请随时与我们联系，我们将尽快送货。
5.卖方发货后，要求客户写反馈
Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller’s name
翻译：亲爱的客户，非常感谢您的订单！货物已经发出，你很快就会收到。希望你喜欢！期待您的反馈！祝你今天快乐！
6.亚马逊没有发货缺点。点击发货后客人需要运单的邮件模板
Dear —
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item,if yes,inform us the size and we will resend you asap,if not,we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards
顾客询问货物tracking number或者是否发货，给客户的回复邮件模板
Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually,we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.
Your patience and understanding are greatly appreciated. If you have any other questions or concerns,feel free to contact us.
Best regards
8.买方以不想退货为由要求退货。卖方接受退款请求并回复买方的电子邮件模板
Dear —
Thank you for contacting us regarding your inquiry.
Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.
Also,please make sure that the correct merchandise is being shipped us,(seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us,we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.
We appreciate your cooperation.
Best regards
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