wish商户平台如何计算及查看部分退款？为提升用户体验，同时支持商户保留一项销售的部分款项，自太平洋时间2019年7月30日下午4时起，存在退款要求的订单可能有资格进行部分退款。对于太平洋时间2019

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• 答案
• 文章目录
• wish商户平台如何计算及查看部分退款？详细回答
• 1. 如何计算部分退款？
• 2. 我可在何处查看部分退款的金额？
• 1. How is the partial refund calculated?
• 2. Where can I view the partial refund amounts?

wish商户平台如何计算及查看部分退款？详细回答

wish商户官网原文详情：

Partial Refunds FAQ

To help improve customer experience while allowing merchants to retain partial payments of a given sale, starting July 30, 2019 4:00PM Pacific Time, orders with refund requests may be eligible for partial refunds. For refunds requested by customers after July 30, 2019 4:00PM Pacific Time, the corresponding orders may be eligible for partial refunds. We’ve created this FAQ to share more details about partial refunds with merchants:

1. How is the partial refund calculated?

Wish may determine a partial refund is the best course of action in the interest of both the merchant and the customer. The percentage of partial refunds varies for each order and may be evaluated based on different refund reasons. This percentage is calculated at Wish’s sole discretion in order to optimize the customer experience. Not all orders are eligible for partial refunds. Wish may still decide to issue a full refund to optimize the customer experience. 

2. Where can I view the partial refund amounts?

Merchants can view refund amounts (including partial refund amounts) via Merchant Dashboard and/or API:

On the Merchant Dashboard, merchants can view (partial) refund amounts and partial refund percentage in the Refund details section of the Orders > History > Order details page.

For API users, merchants can view (partial) refund amounts via the Order GET pathways:

• api/v2/order

• api/v2/order/multi-get

• api/v2/order/multi-get-fbw

The order API get calls will return each refund event with refund time, refund amount, merchant responsible amount and refund reason.

 文章内容来源：wish商户官方网站