FBA发货，买家收到货与我们产品不一样

FBA发货，买家收到货与我们产品不一样问题说明

美国买家收到货，发消息并评价说收到产品完全不是我们产品，根据买家发消息中图片确实不是我们产品，比我们低个档次。注：FBA配送物流，不是我们自己配送，我们目前只做FBA。   前提买家上图产品不可能是我们的。例如张三家只卖轿车（即100%卖轿车），然后李四说从张三家买到面包车。疑问如下：  1，亚马逊FBA仓库有弄错的可能吗？即把别家产品当成我们的产品来处理？  2，买家是否存在恶意行为？请高手指点如何处理？（有些信息用？？？？代替请理解）  已开CASE联系亚马逊物流，官方回复，没任何实质帮助。贴上买家第一次消息：Hi, I placed an order 114-4388599-658？？？？, of some ？？？？ ????, brown. and I received other shoes of different brand. those shoes are not what they show in the description of the product. I want my money back or that you change my product. and cover the cost of return.我们回复：Dear sir, Thank you for choosing our product. We were shocked after receiving your picture, which is totally not our products. Your picture shows the material of lining & insole are PU material , but ours are pig split( pig leather). And also our logo and US size were printed on the insole. All of our products were shipped by FBA(Fulfillment by Amazon). I'm afraid that it mixed up with other's. If not,Could you double check it with the Amazon. Many thanks. Please don't be hesitate to contact us if you have any questions. Best & Regards？？？？刚买家又回复：Hi, Hello, already verify. It really is not what I ordered. If the order was sent wrong by AmAZON, you as sellers must claim this error. decide whether to refund a part of the money or return the package.

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那这个就直接找亚马逊反馈了，只要是走FBA，出现问题，亚马逊都会负责的。只要确实是FBA发错了，都会负责的~

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