求助：listing因为一个买家的投诉被亚马逊移除【亚马逊】【申诉】求助一个listing因为一个客人的投诉被亚马逊下架

求助：listing因为一个买家的投诉被亚马逊移除【亚马逊】【申诉】求助一个listing因为一个客人的投诉被亚马逊下架。问题说明

周六收到Amazon的通知,如下Hello,We have removed your listing because of a buyer complaint about the condition of an item they received from you.Complaint TypeASINTitleNot as Advertised/Wrong Item B01NxxxxChixx Silixxxx Strong Power Stixx Massxxx Vibxxxor Female Fixxxr Vxx, 3 Colors (Purple)If you would like us to reinstate your listing, please reply to xxxx@amazon.com with the following: The issue that caused the complaint. The steps you have taken to resolve the issue and prevent similar complaints.We will review your plan and decide whether to reinstate your listing. If we receive more complaints about your listings, we may not allow you to sell on Amazon.You can see the health of your account in the Performance section of Seller Central.To learn more about our policies, search for these topics in Seller Central Help: Prohibited Seller Activities and Actions Product Detail Page Rules Condition GuidelinesTo talk to someone about this email, ask our Seller Support team to contact you.Seller Performance Team背景：成人用品新手卖家，这款产品父子变体（FBA发货的），变体紫色目前被移除。（目前还不能运送产品里的纽扣电池，我们一开始就在listing里注明了不带电池，但是产品包装上写着带电池的句子）新手卖家有点第一次做起来的listing T^T 遇到这个问题。目前还在整理思路进行申诉。希望听听大家的意见。之前可能和这位投诉的卖家沟通过因为她留了差评。（自己的推测）差评原文：This item is a complete waste!! Sure it arrived on time, but it didn't matter. If you read the back of the packaging it states "Sold as a novelty item only". NOWHERE in the description online is this mentioned!! This item should be removed from the website immediately as you are misleading your customers and quite frankly stealing their money!!!沟通:我方：Dear,Thank you for your feedback about finger vibe.Could you mind kindly let us know where seller let you feel bad, we d love to give you best solution about product problem, return and after-service.Good day.买家：I meant every word of my review. You sold a product online that ismisrepresented and completely worthless. The first thing I noticed was thepackage states in 3 places that batteries are included. Unwrap the plastic,no batteries. I then saw on the package where it states "sold as a noveltyitem only". This product is a fake. Nowhere in the online description doesit say that this will not only not come with batteries, but it actuallydoes nothing, it just looks like the item you wish to purchase. If you careabout your customers you will not only issue me a refund for this, but youwill either properly advertise this item or pull it from your website.Thank you.希望大家发表些自己的想法关于买家投诉Not as Advertised/Wrong Item的点在哪里 以及觉得可以如何怎样改进

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这是被买家投诉了，亚马逊让提供相应资料，建议赶紧准备了提供过去吧。建议后期发货前对货物多做些仔细检查，看看是否有和listing不匹配的地方、包装有没有破损、listing有没有让人误会的地方等等。如果有比较多的投诉，会对账户安全有一定影响。

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