被买家投诉产品与描述不符，listing被暂时下架

被买家投诉产品与描述不符，listing被暂时下架问题说明

昨晚收到邮件，有买家抱怨我产品和描述不符，然后亚马逊要审核，listing被暂停："We have received feedback that XXXXXXX(ASIN) has been inconsistent with the listing for the product. In order to provide the best buying experience to AMAZON customers, we have temporarily suspended your listing and corresponding inventory for review while we determine the root cause of these issues.At the completion of our internal review, we will determine whether your listing and inventory can be restored, or whether additional action is required. The review will consist of an inspection of your inventory and the ASIN catalog details.If additional action is required for this inventory on your behalf, we will notify you again."产品卖了挺久的了，以前都没收到这种投诉，要怎么挽救呢？

最佳答案

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最佳答案音频文字版

先把listing里那些与产品不符的描述找出来，修改，然后向亚马逊保证以后一定会描述正确，避免再次出现这种问题然后再去账号里找以前买家针对这个产品给的差评，好好处理，然后写申诉书，附上问题解决后，买家发的满意邮件，接着就是认错，保证不再犯

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