亚马逊客户投诉”wrong item shipped”，想退货，一直不回邮件。。。

但是你还是得同意啊；把prepaid return label发给他
以前有个买家也是说我发错东西了，明明没有，然后去翻他的评论，猜到是他自己下错单了，所以不想要就退货

不用等他回复啦，估计就是不想要了，也不想出运费、、、在他申请az前赶紧同意
上周有个买家要退货，原因是”inaccurate website description”，我们就马上同意了，顺便发了封邮件给他：
“Today we received your request to return XXX（物品）due to an inaccurate website description which we have already authorized your return (see our other message). As Listing Manager for XXX（店铺名）, I am wondering if you could help us? Can you spare some time to inform us of the inaccurate details in the description for the product? We were not the original seller that listed this product on Amazon; therefore, it would be helpful for us if you can point out the inaccurate details so that we can submit them to Amazon for correction.
Your assistance on this matter would be greatly appreciated.”

等你拿回退货，先拍照，证明发的货没有错，然后再向亚马逊开case。以后这种事都要记得存档

退货申请一定要在48小时内做出有效处理。建议先跟客户沟通，联系不上可以先授权退货。