有件FBA产品变成“unfulfillable”，原因是“Customer Damage”，请问我能拿到赔偿吗？
有件FBA产品变成“unfulfillable”，原因是“Customer Damage”，请问我能拿到赔偿吗？问题说明
上周收到一个退货，是FBA的，现在它变成“unfulfillable”产品了，原因是“Damaged by Customer”（客户损坏），我想问下，亚马逊会赔偿我吗？之前有个退货是“damaged by the warehouse”，亚马逊就有赔偿，不知道这回有没有。
最佳答案
听听看最佳答案音频
最佳答案音频文字版
客户损坏的产品亚马逊是不会赔偿的。这是关于赔偿的政策：FBA Lost and Damaged Inventory Reimbursement Policyhttps://www.amazon.com/gp/help ... 42960What is not covered by this policy?• FBA prohibited products• Products that don't adhere to FBA inventory requirements• Restricted products lost or damaged during removal order processing• Defective products or items lost or damaged by customers, distributors or sellers• Expired items• Defective items that arrive at the fulfillment center damaged• Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging
全部答案
游泳的鱼用户
- [最满意回答]
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客户损坏的产品亚马逊是不会赔偿的。
这是关于赔偿的政策：
FBA Lost and Damaged Inventory Reimbursement Policy
https://www.amazon.com/gp/help ... 42960
What is not covered by this policy?
• FBA prohibited products
• Products that don't adhere to FBA inventory requirements
• Restricted products lost or damaged during removal order processing
• Defective products or items lost or damaged by customers, distributors or sellers
• Expired items
• Defective items that arrive at the fulfillment center damaged
• Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging
暮光之城用户
- [最满意回答]
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你看一下要不要创建移除订单（create a removal order）把产品召回，千万不要再让它回到FBA仓库里，毕竟你不知道这件商品的condition是怎样的，如果它被转入另一个买家手里，很可能会出问题。好好检查一下吧
薰衣草的小调调用户
- [最满意回答]
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好的，我知道了。谢谢哈！我有把它召回了。不知道它的condition怎样，实在不行就只能处理掉了
心与薄荷比凉用户
- [最满意回答]
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之前我们也收到了一些“customer damaged”的退货，很多的condition都没问题，还是可以重新出售的（因为有些只是包装坏了，产品还是完好的）
Caroline YU用户
- [最满意回答]
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召回的话只能回到美国当地或者国内喽？亚马逊有没有提供重新包装的服务呀，我们的外包装破了10多个呢
