亚马逊买家投诉说产品的实际发货地址与描述的不一样，要我退钱给他？

亚马逊买家投诉说产品的实际发货地址与描述的不一样，要我退钱给他？问题说明

买家跟我抱怨说，我listing中的产品描述说商品是从A市寄出的，可是它实际的发货地址却是B市，而且他看到其他卖家卖相同的产品（它是一本书，价格不贵），但是价格更便宜，就让我把差价退给他。他是这样说的：“Your product description says ship from ‘Location A’, but this book is shipped from ‘Location B’. You lied!!!Need refund for the slow shipment, I would rather pick other the $3.54 seller. Please refund price differences.”我该怎么办？如果他向亚马逊投诉这件事，那我不就完蛋了？

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要是我的话，我会这样回复买家：“Hello Buyer,The 'ships from' location you see next to a seller's name is not a guarantee, but is meant to be a helpful guide based on where a given seller is primarily located. Many businesses have multiple warehouses, and Amazon doesn't provide the capability to associate each piece of merchandise with a specific warehouse.I certainly did not lie to you. You are able to choose a delivery speed (standard, expedited, or 2-day) at the time of check-out which determines how quickly you will receive your item. You chose and paid for xx shipping, which provides you with an estimated delivery window of xx - xx. Whether you chose a book shipping from “Location A” or “Location B” or any other location, you should still expect to receive it in the same timeframe.Your purchase was shipped on time, and is expected to be delivered on time, just as Amazon requires. Because there is no "slow" shipping apparent, and everything is proceeding exactly as it should, I can find no reason for a refund.Seller”

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