如何处理亚马逊买家的差评？可以请买家删除吗？
如何处理亚马逊买家的差评？可以请买家删除吗？问题说明
如题，在亚马逊上遇到一个无厘头的买家，没打声招呼，就给了个莫名其妙的差评，查看该ID所有评价，几乎都只有一星，遇到这样的买家有应对的策略吗？这个差评能删吗？跪求回复买家的模板。
最佳答案
听听看最佳答案音频
最佳答案音频文字版
要想说服对方移除差评，没有一个好的邮件模板怎么行呢？可以根据实际做修改调整下。Dear XXX,I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?Look forward to your reply.With best regards,
全部答案
- [最满意回答]
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要想说服对方移除差评，没有一个好的邮件模板怎么行呢？可以根据实际做修改调整下。
Dear XXX,
I see you ordered a XXX from our store, from your review, I understand that you are not satisfied with the product, I'm really sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service to our customers. So when I see your review, I feel very sad.
Here I contact you want to do something to make up for you. Our company policy is 100% refund for any unsatisfied order or customer, so if you agree, we'd like to give you a full refund for it, do hope this shopping experience don't make you too much uneasy feeling.
As a new seller, we respect every customer’s feelings, we cherish every review, and do hope you can re-consider and help to update the review to 4 or 5 stars at your convenience, is that ok?
Look forward to your reply.
With best regards,
- [最满意回答]
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这么巧，我刚看到这篇文章，可以参考一下哈……http://www.cifnews.com/Article/11640
- [最满意回答]
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碰到这种问题要不停的跟进，买卖双方可以协商移除差评的。不同的案例都要区别对待，首先看客户为什么不满意，先尽量解决问题，或者该换货就换，该退款就退。然后再提取消差评的要求，这样客户更容易接受。如果是简单的问题，可以在一次沟通里面同时提出解决方案和取消差评的要求。。
- [最满意回答]
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淡定，还是踏踏实实推广产品，提高客户的满意度，增加产品的好评，尽量减少差评对ODR的影响。
- [最满意回答]
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楼主，如果你的产品质量和服务没什么问题的话，可能是碰到买家恶意差评了，他的评价记录里面那么多一星。如果认定该买家账号是恶意购买，你可以提前开一个case来说明这一情况，如果他确实是给了一个差评，这个case会有助于你移除该恶意差评。
