客户留评投诉产品不能用，还撒谎说我没回信息==
客户留评投诉产品不能用，还撒谎说我没回信息==问题说明
客户投诉他买的3件4.6星产品不能用。这不可能，因为发货前我都有仔细检查。问他订单号多少，这样我可以退钱。他回都不回，直接给review说产品有损坏，用不了。让我生气的是，他撒谎说我没回他信息？？我真想问一句：你眼瞎吗==我回了邮件，在他的评论底下也回了。现在不知道怎么才能让亚马逊帮我删评？
最佳答案
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最佳答案音频文字版
让亚马逊帮忙删评，可以这样说："Hello. This customer left a Negative Rating claiming we have never responded to their inquiry. As you can CONFIRM from Amazon Messaging System, we have responded and authorized a Return on xx/xx/xx（你同意退货退款的时间）. This comment is misleading and damaging to potential future customers and does NOT represent the service we have provided. Please remove this libelous Negative Feedback IMMEDIATELY."（说你同意退钱，然鹅买家投诉你没作出回应，但是你有回。所以买家的评论带有诽谤性质，损害你的名誉）如果被亚马逊拒绝，那你就要求升级case
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七弦君音消用户
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让亚马逊帮忙删评，可以这样说：
"Hello. This customer left a Negative Rating claiming we have never responded to their inquiry. As you can CONFIRM from Amazon Messaging System, we have responded and authorized a Return on xx/xx/xx（你同意退货退款的时间）. This comment is misleading and damaging to potential future customers and does NOT represent the service we have provided. Please remove this libelous Negative Feedback IMMEDIATELY."（说你同意退钱，然鹅买家投诉你没作出回应，但是你有回。所以买家的评论带有诽谤性质，损害你的名誉）
如果被亚马逊拒绝，那你就要求升级case
