亚马逊买家在下单后的1年半提交A-Z claim，理由是“Where is my stuff”，我要疯了

亚马逊买家在下单后的1年半提交A-Z claim，理由是“Where is my stuff”，我要疯了问题说明

买家是15年1月下的订单，现在却说他没收到货，都过了这么久了，我去哪儿找tracking number啊？去问USPS的人，他们说只能找到1年前的追踪记录（除非是特殊情况，比如邮件诈骗、调查研究等）。我怀疑如果我不上传显示快递已送达的跟踪信息，我肯定会输掉这个claim！上一周亚马逊给我发了这条信息：“Hello,We've been contacted by a customer regarding the order identified below.Order#: xxx-xxxxxxx-xxxxxxxItem: xxxxxx xxxxxxx xxxx - xxxxx (xxxxxxxxx)Reason: Where's My Stuff ?Details: There is no tracking for this order. Our customer hasn't received this order yet. Order was placed long back in January 2015. this is not how we make business. Customers trust and satisfaction is our at most priority. Resolve this immediately or else a claim will be filed against you.”亚马逊让我马上解决问题，现在该怎么办？？

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楼主，你可以这样回复claim：1.customer ordered on .................2.seller shipped on ................... with tracking number .....................3.since the order was placed a year and a half ago, the tracking information is no longer available for us to investigate.4.Amazon policy allows for 90 days after estimated delivery date to open A to Z claim. This claim was opened a year and a half after order date.5.Per Amazon policy, please close this claim as the buyer did not contact us within reasonable time frame for us to investigate and resolve.

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