亚马逊买家嫌运费太贵，给了我两星的seller feedback！

10个接线箱，重量这么重，运费肯定不低。你跟亚马逊说买家对运费不满，他们会帮你移除的。

之前也是有买家抱怨运费太高，亚马逊就帮我移除了。只要买家在“as described”这一项回答的是“yes”，没有在“customer service”下面回答“no”，那我觉得亚马逊帮你移除差评的机率就高了

你向亚马逊申请移除差评的时候，不要选“product review”，选“other”，然后要提到“a price objection about the cost of shipping（买家对运费有非议）”

你解释的时候可以这样说：
“Please review this feedback for removal as shipping cost is calculated by Amazon and displayed to the buyer before the order is final. 
Your consideration is appreciated. Thank you for your assistance.”
如果他们帮你移除了，要记得给客服好评，这样做没有坏处

非常感谢你们！阿里嘎多！买家在“Arrived on Time”、“Item as Described”还有“Customer Service”三项填的都是“yes”

亚马逊有规定，以下这几种情况，卖家是可以向亚马逊申请移除差评的：
1. The feedback includes words commonly understood to be obscene or profane.（评价中包含淫秽和猥亵的词语）
2.The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers.（评价中包含卖家的私人信息，如邮箱、全名或者电话号码）
3.The entire feedback comment is a product review.（买家给的feedback只针对产品，没有提到卖家的服务如何）
4.The entire feedback comment is regarding fulfillment orcustomer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement:This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.（FBA引起的物流问题亚马逊不会帮你移除差评，但是他们会将差评划掉，然后写一行字：This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.）
5.有些买家在留评价的时候在“arrive on time”,“item as described”,“customer service”这三项写的都是“yes”，但是却给你一个差评，这时候你也可以让亚马逊帮忙移除。