模板,收藏！操纵评价被亚马逊封店，如何申诉？（内附模板）
模板,收藏！亚马逊关闭了操纵评估，如何上诉？(内附模板)核心内容
模板,收藏！亚马逊关闭了操作评估，如何上诉？(内附模板)正文
最近又关门了。幸运的是，上诉在一天内恢复。所以这次我想和大家分享一下如何写上诉模板
事实上，我们以前曾被亚马逊封杀过一次，仅仅几个月后，我们就因为操纵而被封杀，但我们不能犯同样的错误，也不能使用非常明显的单词。但我们的一个客户服务，聪明，一个客户因为她说的give me a hand在改变了赞扬之后，她对每个客户都这么说，结果被抓住了。我以前告诉他们用不同的词来交换，但我忘了。
所以很多时候不是我们不懂规则，而是不懂思考，不会分析。当然，幸运的是，我们被封一天就恢复了。
还有一点必须提醒你，亚马逊系统变得越来越聪明，不要做非法的事情，迟早会被抓住！
我们的邮件投诉模板是这样的(由账户经理提供)
Dear Seller Performance team,
it’s prohibited to ask our customers to remove or update their reviews proactively. it’s prohibited to ask our customers to remove or update their reviews proactively.
(表达自己很重视，认真对待事情的严重性)
After we hear back from customers,we will issue a full refund or a replacement per customer’s choice to make them happy with our service.
The sample emails is as below:
Dear Drew.
Thank for your response and your willingness to try our product once again.
So we have chosen the expedited shipping to send you a new one,which will arrive on around Dec.8.
Please remember to check your parcel on time.
And we are really sorry for the misleading product description for that there may exist some cultural misunderstandings.
We will recompose the description as soon as possible.
Thanks for your kind suggestion!
Best Regards
After-sale Support Team - Anne
（提供示例邮件，适当说明这样写的目的是为了客户体验，并非为了改好评，当然也要承认自己某些语句有暗示客户修改的嫌疑，一定要承认错误）
We are trying our best to provide the best shopping experience to our buyers.
Here are the plan of action:
1 ) Provide better customer service. If there is a customer negative review of our products,we will actively solve this problem,we will understand the customer's problem in the first place,then we will apologize to customer,and finally we will replace it without return or refund according to their request.
2) For correcting the mistakes of our after-sales department,we organized a meeting for all employees in our company and make everything on the same page for 1) We will not offer refund or other compensation to a reviewer in exchange for changing or removing customers’ review. 2)We will not ask for reviews only from buyers who had a positive experience or attempt to divert buyers who had a negative experience to a different feedback mechanism. And 3) We will monitor reviews regularly and reach out to customers to resolve product or service issues. However,we will not ask customers to change or remove their review,even after an issue is resolved.
(提供整改方案，不要抄这个，自己写，分点分段，观点清晰，根据实际情况)
email address and content which must be uniformly managed by Monitor Department. email address and content which must be uniformly managed by Monitor Department.
(严格训练等)
We have acknowledged the violation we made.We guarantee that we won’t make the same mistake again in the future.
Thank you for your consideration.
(再次表达重要性，不再发生，给他们机会)
好，基本情况可以这样写。(来源: Kris浩）
以上内容属于作者个人观点，不代表跨境网的立场！本文经原作者授权转载，转载经原作者授权同意。
