亚马逊可以移除、删除买家反馈吗,亚马逊官方解读Prime 发布计划条款

亚马逊可以移除、删掉买家反馈吗,亚马逊官方网讲解Prime 公布计划条文引言

亚马逊可以移除、删掉买家反馈吗？：亚马逊可以移除买家反馈吗？一般而言，即使反馈凭空捏造或问题早已处理，亚马逊也不会移除买家反馈。可是，在某种情形下，亚马逊将移除买家反馈。在这种状况下，假如您的要求得到准许，那麼该类反馈对您的反馈评分以亚马逊官方网讲解Prime 公布计划条文Prime 公布计划条文这种“Prime 公布”计划条文是对您的商家协义的填补。申请办理商家必须得到许可才可以参加“Prime 公布”计划。若要提交申请，请联络您的帐户管理人员。亚马逊为商家给予 ASIN 级

亚马逊可以移除、删掉买家反馈吗？

亚马逊可以移除买家反馈吗？

一般而言，即使反馈凭空捏造或问题早已处理，亚马逊也不会移除买家反馈。

可是，在某种情形下，亚马逊将移除买家反馈。在这种状况下，假如您的要求得到准许，那麼该类反馈对您的反馈评分及其订单信息缺陷率(ODR) 所造成的危害将被清除。下列是亚马逊移除反馈或删掉反馈的状况：

移除反馈

亚马逊仅在下列状况下移除反馈：

反馈中包括通常被视作色情或玷污性的术语。

反馈中包括商家的个人信息信息内容，包含电子邮箱地址、全称或联系电话。

成条反馈评价是商品评论。比如：“Acme Super-Widget 沒有 Acme Ultra Widget 那麼清楚、迅速。”

可是，假如评价与此同时包括商品评论和相关您服务项目的反馈，大家不容易移除此反馈。商家的配送服务项目十分慢，Acme Super-Widget 沒有 Acme Ultra Widget 那麼清楚、迅速。

删掉反馈

在以下情形下，亚马逊将删掉反馈：

【此单由亚马逊配送】： 成条评价与亚马逊配送 (FBA) 订单信息的配送感受有关。除开删掉反馈外，网页页面还将表明下列申明： 此产品由亚马逊配送，因而亚马逊将对本次配送感受承担。

【订单信息应用“选购配送”服务项目配送】： 成条评价是有关您应用选购配送服务项目准时配送的订单信息的延迟时间配送或未接到货。除开删掉外，还会继续表明下列申明：“与此订单信息有关的配送问题并不是由商家导致的”。

客户程序亚马逊货运物流产品的买家反馈，掌握其他信息。

留意：假如您接到的反馈合乎以上标准，可以应用反馈管理工具要求移除。要求移除反馈中简述了要求移除反馈的流程。您可以应用“反馈管理工具”回应买家的反馈来处理她们的问题。相关回应反馈的一些具体指导，客户程序公布公布回应。

关键：您只有根据反馈管理工具要求移除反馈。根据“在线留言”或一切其它方法要求移除反馈在线留言的适用精英团队（而不是根据“反馈管理工具”），很有可能会造成账号被停止使用。移除要求务必在买家留有反馈后 90 天内递交。90 天之后，系统软件会阻拦移除反馈。

相关怎么使用“反馈管理工具”的其他信息，客户程序应用什么专用工具来管理方法商家反馈？

亚马逊官方网站全文详细信息：

Can Amazon remove buyer feedback?

As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved.

However, there are some situations when Amazon will remove or strike-through buyer feedback. In such situations, if your request is granted, the impact of the feedback will be removed from your feedback rating andOrder Defect Rate(ODR). Following are the scenarios when Amazon will either remove or strike-through feedback:

Removal of feedback

Amazon will remove feedback only in the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Striking of feedback

Amazon might strike-through feedback in the following cases:

The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon (FBA). In addition to the strike-through, the following statement will appear: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by usingBuy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".

Refer toBuyer Feedback for FBA listingsfor additional information.

Note:If the feedback you have received meets the above criteria, you can request for removal usingFeedback Manager. The steps to request for removal of feedback are outlined inRequest removal of a feedback. You can address buyers’ issues by replying to their feedback, using Feedback Manager. For further guidance on replying to their feedback, refer toPost a public reply.

Important:You can request for feedback removal only viaFeedback Manager. Contacting our Support teams through ‘Contact Us’, or any other methods to request for feedback removal, other than the Feedback Manager, may lead to account deactivation. Removal requests must be made within 90 days of the feedback submission. The system prevents feedback removal after 90 days.

For additional information on how to use Feedback Manager, refer toWhich tools are used to manage seller feedback?

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亚马逊官方网讲解Prime 公布计划条文

Prime 公布计划条文

这种“Prime 公布”计划条文是对您的商家协义的填补。

申请办理

商家必须得到许可才可以参加“Prime 公布”计划。若要提交申请，请联络您的帐户管理人员。亚马逊为商家给予 ASIN 等级的准许，您期待在“Prime 公布”计划中包括的每一个新 ASIN（或子 ASIN）均务必得到独立的准许，而且务必遵循这种计划条文。在无论怎样为任一 ASIN （或子 ASIN）得到准许并无法确定一切后面 ASIN 都得到准许。由大家追究其是不是容许商家参加“Prime 公布”计划，而且相对应的 ASIN 并须遵循这种计划条文。

Prime 公布计划

“Prime 公布”计划致力于根据企业网址上的专用型方式及其全年度内（包含一些高峰时段，比如节假日日和 Prime Day）的独特营销推广广告宣传主题活动（全部该类主题活动通称为“Prime 公布营销推广”）向 Prime 买家展现新产品或纪念版商品，协助满足条件的市场销售合作方推销产品品牌商品并提升买家对其品牌商品的认同度。“Prime 公布营销推广”的范畴、实行、展现和任何别的层面均由大家追究其。

“Prime 发布”计划规定

在该计划下销售的参加产品（每一件产品称之为“Prime 发布商品”）务必合乎下列各类规定，才可以参加“Prime 发布”计划并在“Prime 发布营销推广”中做为特点产品展示：

每一个“Prime 发布商品”都将于您的帐户管理人员以书面通知（包含电子邮件方式）特定的日期初次在亚马逊上发布，而且在这里日期以前不容易在全世界任何地方公布销售；

从依据以上第 1 段初次发布“Prime 发布商品”之日逐渐，到以后的 30 天完毕（“Prime 独家代理销售时间段”），每一个“Prime 发布商品”将仅向 Prime vip会员给予，且仅根据亚马逊店面销售；

在 (i) 依据以上第 1 段初次发布“Prime 发布商品”的日期及其 (ii) 亚马逊初次公布根据“Prime 发布营销推广”发布的“Prime 发布商品”的计划供应日期（取较早的日期）以前，除非是亚马逊另有书面形式批准（包含电子邮件方式），不然您不可 (x) 根据广告宣传、营销推广或以其它方法公布公布您已经参加“Prime 发布”计划或一切“Prime 发布商品”将根据“Prime 发布”计划给予，也不可 (y) 以其它方法将一切“Prime 发布商品”与“Prime 发布”计划密切相关；及其

在 Prime 独家代理销售时间段期内，您将：(i) 没经亚马逊事前书面形式允许（包含电子邮件方式），不可立即或根据亚马逊之外的第三方销售或分销商一切“Prime 发布商品”；(ii) 没经亚马逊事前书面形式允许（包含电子邮件方式），不可授于亚马逊之外的任何一方根据其他方式销售或分销商一切“Prime 发布商品”的支配权；(iii) 运用您的商业服务有效勤奋，严禁亚马逊之外的任何一方根据一切渠道营销或销售“Prime 发布商品”；及其 (iv) 保证“Prime 发布商品”仅应用亚马逊物流配送服务或商家自派送 Prime 开展派送。

别的条文

您确定并允许，您是“Prime 发布商品”的设计师和/或生产商。您将全权处理设计方案、检测和生产制造“Prime 发布商品”。在所有状况下 , 亚马逊都不可被视作一切“Prime 发布商品”的生产商或设计师。

一切亚马逊网址（包含“Prime 发布商品”的商品详情页面）上显示信息的一切亚马逊商标logo、logo或标识，如 Prime 发布logo，均为亚马逊的资产，没经亚马逊书面形式允许，您不可应用、拷贝或展现该类资产（包含上传入一切亚马逊网址的一切商品信息）。

大家可酌情考虑在无论怎样舍弃、中止或停止“Prime 发布”计划的一切作用，或是停止您参加该计划的资质。

亚马逊官方网站全文详细信息：

Prime Launches program terms

These Prime Launches program terms supplement yourseller agreement.

Application

Approval is required to participate in the Prime Launches program. To apply, contact your account manager. Approvals are provided at the ASIN level, and each new ASIN (or child ASIN) you may wish to include in the Prime Launches program must be individually approved and will be subject to these terms. Approval for any one ASIN (or child ASIN) at any time does not guarantee approval for any subsequent ASINs. All approvals to participate in the Prime Launches program are at our sole discretion and are subject to compliance with these terms.

The Prime Launches program

The Prime Launches program helps eligible sellers merchandise and increase customer awareness of their branded products by showcasing new items or special edition products to Prime customers through dedicated channels on our website and special marketing campaigns throughout the year, including during certain peak periods, such as holiday and Prime Day (all such activity, collectively, the “Prime Launch Marketing”). The scope, execution, presentation, and all other aspects of the Prime Launch Marketing will be determined by us in our sole discretion.

Prime Launches program requirements

Participating products sold under the program (each a “Prime Launch Product”) must adhere to each of the following requirements in order to be participate in the Prime Launch program and be featured in the Prime Launch Marketing:

Each Prime Launch Product will be first released on Amazon on the date specified in writing (including by email) by your account manager, and will not be publicly available for sale anywhere worldwide before such date;

Beginning when a Prime Launch Product is first released pursuant to paragraph 1 above and ending 30 days thereafter (the “Prime Exclusivity Window”), each Prime Launch Product will be available exclusively to Prime members and sold only through Amazon stores;

Until the earlier of (i) the date on which a Prime Launch Product is first released pursuant to paragraph 1 above and (ii) the date on which Amazon first announces the planned availability of a Prime Launch Product through Prime Launch Marketing, you will not, unless otherwise permitted in writing (including by email) by Amazon (x) advertise, market, or otherwise publicly disclose that you are participating in the Prime Launches program or that any Prime Launch Product will be available through the Prime Launches program, or (y) otherwise associate any Prime Launch Product with the Prime Launches program in any way; and

During the Prime Exclusivity Window, on worldwide basis, you will: (i) not sell or distribute, directly or through a third party other than Amazon, any Prime Launch Products through any channel, without Amazon’s prior written consent (including by email); (ii) not grant any party other than Amazon the right to sell or distribute any Prime Launch Products through any channel, without Amazon’s prior written consent (including by email); (iii) use your commercially reasonable efforts to prohibit any party other than Amazon from distributing or selling Prime Launch Products through any channel; and (iv) ensure that Prime Launch Products are only fulfilled using the Fulfillment by Amazon service or Seller Fulfilled Prime.

Additional terms

You acknowledge and agree that you, not Amazon, are the designer and/or manufacturer of the Prime Launch Products. You will be solely responsible for the design, testing, and manufacture of the Prime Launch Products. Under no circumstances will Amazon be deemed to be the manufacturer or designer of any Prime Launch Products.

Any Amazon trademarks, logos, or badges that appear on any Amazon sites (including on product detail pages for Prime Launch Products), such as Prime Launches logos, are property of Amazon and may not be used, copied or displayed by you (including on any product images uploaded to any Amazon site) without Amazon’s written consent.

We may in our sole discretion waive, suspend, or terminate any feature of the Prime Launches program, or your participation therein, at any time.

文章正文：亚马逊官方网址