如何针对亚马逊商城A-to-Z索赔提出申诉,具体操作看这里！不会影响亚马逊指标的标准订单取消流程

怎样对于亚马逊商城A-to-Z索赔明确提出申诉,具体步骤看这里！不容易危害amazon指标值的规范订单撤消步骤引言

怎样对于亚马逊商城A-to-Z索赔明确提出申诉？具体步骤看这里！：在大家准许买家的索赔并从您的帐户中扣减索赔额度以后，假如您对咱们的决策有质疑，而且能为调研给予新的信息内容，您可以在 30 个日历日内明确提出申诉。不容易危害amazon指标值的规范订单撤消步骤假如买家规定您撤消订单，而且您并未安排发货及确定安排发货，那麼您可以在【管理方法订单】中或应用【订单撤消】提交数据信息撤消订单。要从【管理方法订单】菜单栏中撤消订单，请依照下边“不容易对您的指标值造成不良危害的规范撤消步骤”一部分中的流程完成实际操作。

怎样对于亚马逊商城A-to-Z索赔明确提出申诉？具体步骤看这里！

对于亚马逊商城买卖确保索赔明确提出申诉

在大家准许买家的索赔并从您的帐户中扣减索赔额度以后，假如您对咱们的决策有质疑，而且能为调研给予新的信息内容，您可以在 30 个日历日内明确提出申诉。

要查询申诉情况，请在下边请输入的订单识别码，并获得相关亚马逊商城买卖确保索赔问题的协助：

键入订单识别码

要对于索赔明确提出申诉，请根据下列流程实际操作：

在【业绩考核】菜单栏中，挑选亚马逊商城买卖确保索赔。

点一下【挑选申诉】菜单栏，寻找有关索赔，随后挑选【申诉决策】。

在输入框中请输入的建议，并包括一切可以协助大家更快掌握索赔状况的新信息内容。

做好准备后，挑选【递交】。

如果我们在调研期内明确必须更多信息，大家将根据电子邮箱联络您，而您务必在三个日历日内给予回应。相关怎样回应索赔通告的协助，客户程序回应亚马逊商城买卖确保索赔通告协助网页页面。

相关索赔的其他信息，客户程序有关亚马逊商城买卖确保索赔协助网页页面。

亚马逊官网全文详细信息：

How to appeal an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?

Once a Claim is granted to the buyer and your account has been debited, you have 30 calendar days to submit an appeal if you disagree with our decision, and have new information for our investigation.

To appeal a claim:

1. From thePerformancemenu, selectA-to-z Guarantee Claims.

2. Click on theOption to Appealtab, find the relevant Claim, and selectAppeal decision.

3. Enter your comments in the text box and include any new information that may help us better understand the Claim and your position on whether it should be granted.

4. Please note the text box does not support attachments. If you need to attach any documents, please useBuyer-Seller Messagesto attach documents and send it to the buyer. Additionally state in your A-to-z Guarantee Claim response that you have attached additional information (example POD) in Buyer-Seller Messages.

5. When you are ready, selectSubmit.

If we determine that additional information is required during our investigation, we will reach out to you through email and you must respond withinthree calendar days48 hours. For help on how to respond to Claim notifications, refer to theHow to respond to an A-to-z Guarantee Claim notificationhelp page.

For more information about Claims, refer to theAbout A-to-z Guarantee Claimshelp page.

文章正文：亚马逊官方网址

不容易危害amazon指标值的规范订单撤消步骤

订单撤消

如何取消订单？ （作业流程）

假如买家规定您撤消订单，而且您并未安排发货及确定安排发货，那麼您可以在【管理方法订单】中或应用【订单撤消】提交数据信息撤消订单。要从【管理方法订单】菜单栏中撤消订单，请依照下边“不容易对您的指标值造成不良危害的规范撤消步骤”一部分中的流程完成实际操作。

您撤消订单后，amazon会自动升级买家亚马逊账户中的订单情况，并会向买家推送电子邮箱通告。

留意：

假如您已安排发货并确定安排发货，您可以告知买家订单已在运输中途，请买家根据退换货来得到退钱。

假如您早已转化成国际包裹标识，请告之买家您在这里环节没法撤消订单，并请她们根据退换货来得到退钱。

假如您误取消了订单，可以根据“买家与商家信息服务项目”联络买家，以通告买家这一状况。假如买家想要，激励她们再次提交订单

撤消订单和退换货是绝大多数销售运营中的常规构成部分。

买家可以在什么时候撤消订单？

在提交订单后的 30 分鐘内，买家可以在amazon上点一下【我的帐户】 > 【我的订单】中的【撤消产品】按键，自主撤消订单。30 分鐘后，买家可以申请办理撤消订单，但仅有商家才可以撤消相对应订单。

假如买家推送信息要求撤消订单，按照下列流程实际操作：

关键：假如您未遵循以下订单撤消步骤（回应系统软件中由买家帐户转化成的撤消申请办理），订单撤消很有可能会对您的指标值造成不良危害。

留意：假如您因存货不够而没法派送订单而且必须撤消订单，挑选【无库存量】做为缘故。切勿联络买家并规定其递交订单撤消申请办理。

不容易对您的指标值造成不良危害的规范订单撤消步骤：

您根据买家与商家信息服务项目接到订单撤消申请办理，实际的主题风格行是： “amazon买家…的订单撤消申请办理”

要撤消买家申请办理撤消的订单，请根据下列流程实际操作：

在【订单】下拉列表中，挑选管理方法订单。

寻找电子邮箱通告中提及的订单，随后点一下【实际操作】列中的【撤消订单】。

留意：仅有【未发货】订单才有相应的【撤消订单】按键。

在【撤消订单】网页页面上，挑选【买家撤消】做为撤消缘故。

点一下【递交】。

在您撤消订单后，您和买家可能各自接到一封确定电子邮箱，告之彼此订单已撤消。

留意：您与买家中间开展的附加沟通交流很有可能会变更原沟通交流信息的主题风格行。

很有可能会对您的指标值造成不良危害的非标撤消步骤：

您接到的订单撤消申请办理未包括规范主题风格行“amazon买家…的订单撤消申请办理”

要防止以危害您指标值的方法撤消订单，请应用买家与商家信息服务项目并请买家依照作业流程递交宣布的订单撤消申请办理。请在回应中应用下列表明： 您可以在亚马逊账户中点一下【我的帐户】 > 【我的订单】 > 【申请办理撤消】来寻找相对应订单

一部分撤消

有时候，您很有可能必须撤消包括好几个产品的订单中的一部分产品，并对于已撤消的产品退钱。针对一部分撤消的产品，请提交订单汇总提交数据信息。

关键：您务必是amazon MWS 开发人员，才可以推送提交数据信息要求。

相关详细信息，客户程序撤消一个或好几个订单。

全自动撤消

假如自预估安排发货合理日期起已以往 7 天，而您并未安排发货和确定安排发货，amazon将全自动撤消订单。

亚马逊官网全文详细信息：

Order cancellations

How can I cancel an order? (Standard process)

If a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it inManage Ordersor use anOrder Cancellationfeed. To cancel an order from theManage Ordersmenu, follow the steps mentioned under "Standard cancellation process that will not count against your metrics" below.

When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.

Note:

If you have shipped and confirmed the order, tell the buyer that the order is already on its way and ask them to return it to you for a refund.

If you have already generated the shipping label, inform the buyer that you are unable to cancel the order at this stage and ask them to return the item for a refund.

If you cancel an order by mistake, you can contact the buyer through Buyer-Seller Messaging service to inform the same. If the buyer wishes, encourage them to place a new order

Both cancellations and returns are a normal part of most sales operations.

When can a buyer cancel an order?

For the first 30 minutes after the order is placed, buyers can cancel their own order using theCancel Itemsbutton located inYour Account>Your Orderson Amazon. After 30 minutes, the buyer can request a cancellation, but only the seller can cancel the order.

If the buyer sends a message requesting to cancel an order, use the following steps:

Important:If you do not follow the cancellation process as outlined below (responding to a cancellation request generated in the system by the buyer's account), the cancellation may count against your metrics.

Note:If you cannot fulfill the order due to lack of inventory and need to cancel the order, select the reason asno inventory. Do not contact the buyer and request that they submit a cancellation request.

Standard cancellation process that will not count against your metrics:

You receive the cancellation request through the Buyer-Seller messaging service that contains the specific subject line: "Order cancellation request from Amazon customer…"

To cancel an order requested by a buyer, follow these steps:

From theOrdersdrop-down, selectManage Orders.

Find the order referenced in the email notification and clickCancel orderin theActioncolumn.

Note:TheCancel orderbutton is available only forUnshippedorders.

On theCancel orderpage, select the reason for cancellation asBuyer Canceled.

ClickSubmit.

After you cancel the order, you and the buyer will receive separate email confirmations that the order has been canceled.

Note:Additional communication to or from the buyer might change the subject line of the original communication.

Non-standard cancellation process that might count against your metrics:

You receive the cancellation request that does not include the standard subject line "Order cancellation request from Amazon customer…"

To avoid canceling an order in a manner that impacts your metrics, useBuyer-Seller Messagingand request the buyer to submit an official cancellation using the standard process. Use the following instructions in your response: You can find the order in your Amazon account by clickingYour Account>Your Orders>Request Cancellation

Partial cancellation

Occasionally, you may need to cancel part of an order with multiple items and refund the items that are canceled. For a partial cancellation, upload anOrder Adjustment Feed.

Important:You must be an Amazon MWS developer in order to send a Feeds request.

For details, seeCancel an order or multiple orders.

Automatic cancellation

Amazon will automatically cancel orders if seven days have passed since the expected shipping availability date and you have not yet shipped and confirmed the shipment.

文章正文：亚马逊官方网址