如何回复亚马逊A-to-z索赔通知,亚马逊卖家注意！品牌推广审核有以下几点要求

怎样回复amazonA-to-z索赔通告,亚马逊平台留意！品牌推广审核有以下几个方面规定引言

怎样回复amazonA-to-z索赔通告？：如果我们在索赔调研期内明确必须更多信息，大家将根据电子邮箱联络您，而您务必在三个日历日内给予回复。假如您未在三个日历日内回复索赔通告，大家将准许顾客的索赔并从您的帐户中扣减索赔额度。亚马逊平台留意！品牌推广审核有以下几个方面规定品牌推广审核您建立的品牌推广广告必须通过大家的审核步骤。大家会向您推送电子邮箱，告之您的广告是不是有准许或是不是必须开展变更。审核步骤通常会在 24 钟头内进行，但最多很有可能必须 3 个工作中日。做为广告主

怎样回复amazonA-to-z索赔通告？

回复亚马逊商城买卖确保索赔通告

如果我们在索赔调研期内明确必须更多信息，大家将根据电子邮箱联络您，而您务必在三个日历日内给予回复。假如您未在三个日历日内回复索赔通告，大家将准许顾客的索赔并从您的帐户中扣减索赔额度。

要回复索赔通告，依照下列流程实际操作：

在【业绩考核】菜单栏上，挑选亚马逊商城买卖确保索赔。

在默认设置的【需实际操作】菜单栏下，寻找有关索赔并挑选【回复amazon】。

在输入框中请输入的建议，并包括一切可以协助大家更快掌握索赔状况的信息内容。

点一下【递交】。

留意：如必须，您可以对于已获准许且由商家注资的索赔明确提出投诉。客户程序对于亚马逊商城买卖确保索赔明确提出投诉掌握更多的详细信息。

相关索赔的其他信息，客户程序有关亚马逊商城买卖确保索赔协助网页页面。

留意：针对 Amazon Pay 买卖，亚马逊商城买卖确保现行政策各有不同。请在 Amazon Pay 网址上查询朝向商家的亚马逊商城买卖确保索赔。

亚马逊官网全文详细信息：

How to respond to an A-to-z GuaranteeClaim (Referred to as “Claim(s)” in this help page) notification?

If we determine that additional information is required during a Claim investigation, we will contact you via email with a request for more information and provide an A-to-z Guarantee Claim notification on your Seller central homepage that requires your attention. This may include (but is not limited to) the following information:

For delivery related Claims: Dispatch method, proof of delivery, tracking number, and carrier details.

For returns related Claims: Eligibility of return request, domestic return address, returns shipping details (like return label)

Any correspondence between the Buyer and you that proves you spoke to the buyer or received an e-mail message from the buyer with an acknowledgement of receipt of the order and/or satisfaction with the transaction.

If you do not respond to our request for additional information within 48 hours, the Claim will be granted in favor of the Buyer, and your account will be debited for the Claim amount. This Claim will reflect in your account health or Order Defect Rate (ODR) metrics.

To respond to a Claim notification:

1. From thePerformancemenu, selectA-to-z Guarantee Claims.

2. In theAction requiredtab (which is the default tab), find the relevant Claim and selectRespond to Amazon.

3. Enter your comments in the text box and include any information that may help us better understand the Claim and your position on whether it should be granted. Please note the text box does not support attachments. If you need to attach any documents, please useBuyer-Seller Messagesto attach documents and send it to the buyer. Additionally state in your A-to-z Guarantee Claim response that you have attached additional information (example POD) in Buyer-Seller Messages.

4. When you are ready, clickSubmit.

We encourage you to check your email often so that you are aware of when you need to take action on Claims. Promptly responding to Claims is critical for reaching amicable outcomes. Please review ourOrder Defect Rate(ODR) help page for more information on how Claims impacts your account health.

For more information about claims, refer to theAbout A-to-z Guarantee claimshelp page.

Note:The A-to-z Guarantee policy is different for Amazon Pay transactions. You can review theAmazon A-to-z Guarantee for Merchantson the Amazon Pay website.

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亚马逊平台留意！品牌推广审核有以下几个方面规定

品牌推广审核

您建立的品牌推广广告必须通过大家的审核步骤。大家会向您推送电子邮箱，告之您的广告是不是有准许或是不是必须开展变更。审核步骤通常会在 24 钟头内进行，但最多很有可能必须 3 个工作中日。

做为广告主，您只有营销推广您有着或批准转卖或分销商的产品。您的广告务必真正且精确。在建立广告时，请尽量精确叙述营销推广的产品。

要掌握广告素材内容规定，请查阅检索广告素材内容合规管理现行政策。您的广告尽量要达到这种规定才可以根据审核。下列是一些重要提醒：

防止不允许应用的申明，如“最好”或“最热销”。

保证英语的语法、标点、拼读和英文大写方式恰当准确无误。文章标题要以英文大写字母逐渐，但不必完全选用英文大写或混和应用大小写字母。假如您的品牌名字选用相同的英文大写方法，则可以除外解决。广告英文字母所有英文大写、语法错误和标点符号古怪很有可能会造成您的广告主题活动被拒绝。

确保您的知名品牌logo坐落于您的广告中，便于顾客可以分辨您是广告主。

包括唯一的有关文章标题，比如品质或重要商品属性。

假如您在文章标题中谈及周期性事情（比如，七夕节），请保证广告主题活动逐渐日期和完毕日期有效。

针对应用视频文件格式的品牌推广主题活动，请查询品牌推广短视频指引。

假如您已建立了品牌推广主题活动，想要知道广告未推广的缘故，请查询广告情况。

亚马逊官网全文详细信息：

Sponsored Brands moderation

When you create your Sponsored Brands ad, it will go through our review process. We will email you to let you know if your ad was approved or if changes need to be made. The review process is usually completed within 24 hours, but may take as long as three business days.

As the advertiser, you can only promote those products either that you own or that you are permitted to resell or distribute. Your ads must be truthful and accurate. In creating your ads, please ensure that you accurately describe the product(s) advertised.

Ad creative requirements can be found in theSponsored Ads Creative Acceptance Policy. It is important your ad meets these requirements to pass the moderation review. Here are some key tips:

Avoid unsupported claims, such as “best” or “top-selling.”

Check for proper grammar, punctuation, spelling, and capitalization. Start your headline with a capital letter, but do not use ALL CAPS or CaMeL CaSe. Exceptions apply if your brand name is capitalized in the same way. Ads withall capital letters,misspellings, and odd punctuation may result in your campaign being rejected.

Ensure your brand logo is in your ad so that customers can identify you as the advertiser.

Include a unique, relevant headline such as the quality or key product attributes.

If you are referring to a seasonal event in your headline (such as Valentine's Day, for example), make sure you have an appropriate campaign start and end date.

For Sponsored Brands campaigns using a video format, reviewSponsored Brands video guidelines.

If you’ve created a Sponsored Brands campaign and want to know why your ad isn’t running, review theAd status.

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