在亚马逊，反馈和评级如何运作,点击查看解答亚马逊 MWS 开发者访问权限更新操作指南

在亚马逊，反馈和评级如何运作,点击查看解答亚马逊 MWS 开发者访问权限更新操作指南摘要

在亚马逊，反馈和评级如何运作？点击查看解答：反馈和评级如何运作？留下订单反馈时，买家可以从一系列预定义的原因中选择星级评定。买家也可以以自由形式留下评论。反馈包括反馈评级和反馈评论，用自己的语言描述买家的订单配送体验。买家必须使用 5 星评分制亚马逊 MWS 开发者访问权限更新操作指南开发者访问权限更新是一项服务，旨在提醒您定期查看有权访问您的卖家账户的开发者，确保仅与您密切合作的开发者才能以您的名义使用亚马逊 MWS。

在亚马逊，反馈和评级如何运作？点击查看解答

反馈和评级如何运作？

留下订单反馈时，买家可以从一系列预定义的原因中选择星级评定。买家也可以以自由形式留下评论。反馈包括反馈评级和反馈评论，用自己的语言描述买家的订单配送体验。买家必须使用 5 星评分制来提供反馈：

正面反馈： 5 星或 4 星

中性反馈： 3 星

负面反馈： 2 星或 1 星

正面买家反馈可提高您的反馈评级，而良好的反馈通常始于良好的买家体验。如果您收到负面反馈，您应尝试找出问题的原因，然后想办法解决问题。

请访问反馈管理器，查看您的最新反馈和评分。您可以在使用哪些工具来管理卖家反馈？中了解更多关于反馈管理器的信息。

关于反馈评级

反馈百分比会四舍五入到最接近的整数，因此您的总分有时可能会合计为 99%，而不是 100%。例如，如果卖家获得 1,001 条正面反馈、15 条中性反馈和 4 条负面反馈，那么在合计这 1,020 条反馈的评分时，各个百分比将分别显示为 98%（由 0.981 四舍五入得出）、1%（由 0.014 四舍五入得出）和 0%（由 0.003 四舍五入得出），总计为 99%。

我们采用以下方法计算您的反馈分数：

总和（正面反馈）/总和（所有反馈）表示最近 30 天、90 天、365 天及账户建立以来获得的反馈

例如，假设您的反馈分数如下所示：

反馈54321每条反馈的评级5535532

所有正面反馈的总和 = 90

所有反馈的总和（1 到 5 星）= 100

正面反馈除以所有反馈

反馈分数 = 90.0%

注意：我们会按照 30 天、90 天、365 天和账户建立以来几个时间范围汇总您的反馈。随着不同时间范围内反馈的累积，您累计的星级评定和正面反馈百分比也会随着时间相应地发生变化。

关于显示反馈评级

如果在过去 12 个月内，您收到的买家反馈超过 10 个，买家将在【所有卖家报价】页面看到您的 12 个月反馈评级和自账户建立以来的反馈评级总数，按以下格式显示：

过去 12 个月 XX% 好评（共 YYYY 次评级）。

如果在过去 12 个月内，您收到的买家反馈少于 10 个，或者所有反馈都是上一年所得，那么买家将在【所有卖家报价】页面看到您自账户建立以来的反馈评级和反馈评级总数，按以下格式显示：

XX% 好评（共 YYYY 次评级）。

请参考以下来源，帮助提供正面的买家反馈。请注意，这些是推荐的建议或最佳实践，亚马逊无法控制您收到的反馈：

观看教程以获取良好的客户服务反馈

为买家提供周到服务 — 反馈事宜

监控反馈与绩效

开始销售： 监控反馈与绩效

亚马逊官网原文详情：

How does feedback and rating work?

While leaving feedback on an order, buyers can select a star rating and from a set of pre-defined reasons. Buyers can also leave their comments as free-form text. Feedback consists of the feedback rating and the feedback comment, which describes buyers’ order fulfillment experience in their own words. To leave feedback, a buyer must rate you using a 5-star system:

Positive feedback: 5 or 4 stars

Neutral feedback: 3 stars

Negative feedback: 2 or 1 stars

Good feedback often starts with a good buyer experience and positive buyer feedback improves your Feedback Rating. If you receive negative feedback, you should try to find the cause of the problem and work toward a resolution.

VisitFeedback Managerto see your most current feedback and rating. You can learn more about Feedback Manager inWhich tools are used to manage seller feedback?

About feedback ratings

Feedback percentages are rounded off to the nearest whole number and therefore, your totals can sometimes add up to 99% instead of 100%. For example, if a seller has 1,001 positive, 15 neutral, and 4 negative ratings out of a total of 1,020 ratings, the percentages will show as 98% (rounded off from .981), 1% (rounded off from .014), and 0% (rounded off from .003), for a total of 99%.

We calculate your feedback score using the following method:

SUM (positive feedback) / SUM (all feedback) for feedback left in the last 30 days, 90 days, 365 days, and lifetime

For example, suppose you get the following feedback scores:

Feedback54321Ratings per feedback5535532

Total of all positive feedback=90

Total of all feedback (1 through 5)=100

Divide positive feedback by all feedback

Feedback score=90.0%

Note:We aggregate your feedback into 30 days, 90 days, 365 days, and lifetime time-range buckets. Your aggregated star rating and positive feedback percentage will change with time accordingly as your feedback accumulates in different time-range buckets.

About display of feedback ratings

If you have more than 10 buyer feedbacks over the previous 12 months, buyers will see your 12 month feedback rating and lifetime feedback total ratings in the following format on theOffer Listingspage:

XX% positive over the past 12 months. (YYYY total ratings).

If you have less than 10 buyer feedbacks in the previous 12 months, or all of your feedbacks are in the past year, buyers will see your lifetime feedback rating and lifetime feedback total ratings in the following format on theOffer Listingspage:

XX% positive. (YYYY total ratings).

Refer to the following sources for facilitating positive buyer feedbacks. Please note that these are recommended suggestions or best practices and Amazon has no control over the feedbacks you receive:

Watch thetutorialfor getting good feedback with customer service

Serving Customers Well - Feedback Matters

Monitor feedback and performance

Start selling: Monitor feedback and performance

文章来源：亚马逊官方网站

亚马逊 MWS 开发者访问权限更新操作指南

开发者访问权限更新

开发者访问权限更新是一项服务，旨在提醒您定期查看有权访问您的卖家账户的开发者，确保仅与您密切合作的开发者才能以您的名义使用亚马逊 MWS。当您为开发者授权之后，他们的访问权限将自授权之日起持续 12 个月。您可以随时通过更新开发者的访问权限，将授权期限延长至自更新之日起 12 个月。如果您在访问权限有效期之前没有更新开发者对您账户的访问权限，则他们对您账户的访问权限将被暂停，并且您当前使用的软件将停止交换您的数据。您可以从授权历史记录表恢复被暂停的开发者访问权限。

Note:注意：您不能对自己账户的访问权限进行开发者访问权限更新。

更新开发者的访问权限

要通过更新为开发者延长 12 个月的访问权限，请在当前授权表中的操作列下，点击该开发者对应的更新访问权限。该开发者对应的上次更新日期将变成当前日期，其访问权限有效期将变成自当前之日起的 12 个月后。

注册为开发者

如果您以开发者身份使用 MWS，那么您必须先注册为开发者，然后才可为您自己或其他人开发亚马逊 MWS 应用程序。

要注册为开发者，请执行以下操作：

转至亚马逊 MWS 权限管理器。

在亚马逊 MWS 开发人员信息部分，点击注册为开发者。

填写注册为开发者表单。

点击验证，验证您输入的电子邮件地址。

点击注册。

此时系统将显示您的开发者 ID。

点击您的开发者凭证 – 请勿分享这些凭证。

此时系统将显示您的 AWS 访问密钥 ID 和密钥。

您可以使用亚马逊 MWS 权限管理器随时访问您的开发者 ID 和开发者凭证。

要编辑您的开发者个人资料，请点击亚马逊 MWS 开发者权限部分中的编辑开发者个人资料。

查看您的开发者凭证

要查看您自己的开发者凭证，请在当前授权表的第一行中，点击操作列下的查看凭证。凭证将显示在一个弹出窗口中，其中包括：

AWS 访问密钥 ID：一串由 20 个字母数字字符组成的编码。

密钥：一串由 40 个字符组成的密码，与您的 AWS 访问密钥关联。

状态：指示密钥是否已启用。

Note:这些凭证仅供您自己使用，不得与任何人共享。亚马逊禁止卖家与第三方开发者或应用程序共享其私密密钥和 AWSAccessKeyId。

亚马逊官网原文详情：

Developer access renewal

Developer Access Renewal is a service that reminds you to periodically review the developers that have access to your seller account and make sure that only developers you are actively working with are allowed to use Amazon MWS on your behalf. When you grant access to a developer, their access lasts for 12 months from the date it was granted. You can renew the developer’s access at any time to extend it for 12 months from the date of renewal. If you do not renew a developer’s access to your account before the access expiration date, their access to your account will be suspended and the software that you are using will stop exchanging your data. You can restore a suspended developer’s access in the Authorization History table.

Note:Developer Access Renewal does not apply to your own account access.

Renew a developer's access

To renew a developer’s access for another 12 months, clickRenew accessfor that developer under theActioncolumn in theCurrent Authorizationstable. TheDate last renewedfor that developer will change to today’s date, and theirAccess expiration datewill change to be 12 months from today’s date

Register as a developer

If you are using MWS as a developer, before you can develop Amazon MWS applications for yourself or others, you must register as a developer.

To register as a developer:

Go to theAmazon MWS Permissions Manager.

In theAmazon MWS developer informationsection, clickRegister as a developer.

Fill out theRegister as a developerform.

ClickVerifyto verify the email addresses that you enter.

ClickSign up.

Your Developer ID appears.

ClickYour developer credentials - Do no share these.

Your AWS Access Key ID and Secret Key appear.

You can access your Developer ID and developer credentials at any time using theAmazon MWS Permissions Manager.

To edit your developer profile, clickEdit developer profilein theAmazon MWS developer permissionssection.

View your developer credentials

To view your own developer credentials, clickView your credentialsunder theActioncolumn in the first line of theCurrent Authorizationstable. The credentials will display in a popup window, which includes:

AWS Access Key ID:A 20-character alphanumeric identifier.

Secret Key:A 40-character password linked to your AWS Access Key.

Status:Indicates whether the key is enabled or disabled.

Note:These credentials are for your use only and must not be shared with anyone. Sellers are prohibited from sharing their Secret Key and AWSAccessKeyId with third-party developers or applications.

文章来源：亚马逊官方网站